The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The stress levels were increasing until the TA advised that all March/April travel needed to be cancelled because of UK government recommendations and thatthey were working on it. Affluent Media Group, a Dotdash Meredith company. Hopefully your cruise reservation # that the systems asks for will give the cruise line all it needs to process your refund/FCC (which ever you are requesting). For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. Glad we did. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. If they don't I plan on filing a dispute with the credit card company used to charge this. Captains Club sail the refunds could take 5-6 weeks and we would be receiving the email with the FCC certificate hopefully by March 27th. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. All Rights Reserved. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Q. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. Ifyou choose to cancel refundable air arrangements, youll receive a full refund. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. Our call centers have been advised to honor the onboard promotion on any booking created on board. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. 6|fcj&Dz0Q3VkK;6g`S?T I cancelled my June 12 night Canada/New England cruise on the Summit. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? R. Robert Blewitt of Laugharne, GB. Nothing new from X on our credit card! 4 0 obj Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). 50% of total price. We talked to Celebrity on Sunday. The cruise is still showing in our account on website when we log in. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? Please confirm so that we may annotate your policy. I'll update when we get either. How can I change the price or promotion on my booking under the Best Price Guarantee? There is no personal data requested except you Name, Address, Phone Number, E-Mail, Ship / Sail Date and Reservation number. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. I presume this then illustrates what is due back to us. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. Who will receive notification once a Future Cruise Credit is issued? S*#sR Well, 48 hours and two emails l. Dont know what I will do with a huge credit on my card. Plan Far, Far Ahead, Royal Caribbean International Cruise Line Refund Policies, Ship Exterior on Celebrity Edge (Photo: Cruise Critic), Aqua Class Cabin on Celebrity Edge (Photo: Celebrity Cruises). The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. We canc March 11 for our April cruise. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. I'm a bit leery of clicking on an unknown entitiy. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. Unfortunately, no. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Please note this policy does not apply to guests booked on chartered sailings. Captain's Club members may call (844)418-6824. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. . March 28, 2012. Thank you.". Multiple FCCs may be applied per guest within the same reservation. KqA>JDkkfRQv1xlA8e2`Rgc)d&!67!>IA'_jmD@F- ndAs^zBbLR:-P84LBbTs14k{{q1s8~?af)Of,:,r%RynN^NjY}q)J(NCCsJ|Ai?*#+4jdA!s\96k8}]Xmsy{")Aj= 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. Any promotional onboard credits will be forfeited. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. Also, will the taxes/fees and port expenses be refunded? The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. Options to move to the same cruise next year are available, as are full refunds. I was on hold for over an hour to speak to a representative but . Plus, our limited-time bonus onboard . A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? Powered by Invision Community. my TA. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. From August 2022 Travel + Leisure, published by TI Inc. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. Celebrity Cruises: 30 business days. You will be able to leave a comment after signing in, By Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! Thiswas then followed by an invoice for the cruise!! Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". I was under the impression that I did not have to go through my TA. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? There are detailed posts onother threads..If I find mine, I will copy and paste. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. Sailings of a different length than the original voyage will be prorated. There is no need to call to initiate the process. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Yes. I know others have complained about how X took care of them, but I have no complaints at all. How can I cancel and receive a Cruise with Confidence FCC? We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. =6F; Ni ,h~ Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. I of course have not received a check back yet. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? If you request a refund, your 125% FCC will be deactivated. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. By Feb 13 Millie cruise out of Hong Kong - Received the 50%. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. The former Top Gear presenter took to Twitter this evening to deny . If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. What kind of compensation will they receive? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. Celebrity has postponed the restart . Posted March 19, 2014. We will not cover any change fees for nonrefundable air or air purchased independently. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. s&+tA2KZ5%"zAV7 , See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. Sign in or create an account. Meecheee above said never, ever book a non-refundable trip . What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. Will I still get the same perks when I rebook a new cruise? Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). So if youre sailing after that, wait a week & see what happens. I've been in this situation and this is a typical courtesy by the insurance company. #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? He answered all my questions and didn't attempt to rush me off the phone. Contact the cruise line immediately, as well as any travel. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. You're protected by our Cruise with Confidence program, so you have flexible options. If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Refunds are issued through 90 days before sailing on longer cruises. Celebrity Cruises. I had no problems getting all of my money back. We received our credits within a week. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. August 26, 2008. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. However, FCCs cannot be used to obtain a refund. Started June 21, 2021, By Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. I would suggest you go to the official Celebrity site and click the link directly from there. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> However, FCCs cannot be used to obtain a refund. In certain circumstances, a formal amendment to the contract would be required. Like most cruise lines, Celebrity refunds triggered by guest cancellations are based on length of cruise and the number of days prior to sailing. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. Cruise was 1st April and I contacted X the day after the notice. LauraS MSC Cruises: 60 to 90 days. If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. 0:00. Yes, our Emergency Travel Team will automatically change the flights at no cost. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. One thing I will say, NEVER, EVER book a non-refundable trip! Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Is cruise/vacation cancellation protection available? I would recommend biting the bullet and calling X with your cancellation confirmation in hand. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. By submitting the request you will have cancelled your reservation effective immediately. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. If you have paid in full, the amount will be issued in the form of FCC. I guess I should have asked if I had to go thru. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this? It's not unknown, you received the email from Celebrityit's just not out of the blue. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. endobj Several of us canceled due to a friend getting cancer. Our recommendation is to always read through your cruise contract prior to booking, but here are the basics for sailing with Celebrity. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. No. I used it for my March 29th Edge cruise that was cancelled No refund yet..but I trust that it's coming in due time. Posted 14 hours ago. Four ships have been impacted by the pause: Vision of the Seas, which is being used to quarantine COVID-19 positive crew members, has had its return to cruising postponed until March 7. My two cruises are still active when I log in to their website. Argo., March 20, 2020 in Celebrity Cruises. Crystal Cruises: Up to 90 days. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available. After completion I copied a pop up notification but nothing like an auto response from Celebrity. https://cancellation.celebritycruises.com/?brand=C&program=cancel. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. Responses may take 7 to 10 business days. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. Inside those dates, cancellation fees will apply according to the timeframes found below. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. I called just after X canceled our B2B for early April. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Go to site, Already booked? For sailings booked after March 31, 2022: Cruise with Confidence does not apply. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. Does Cruise with Confidence protect airfare? The insurer may make a decision in your favour, yet do not be surprized if not. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. No response or refund from Celebrity. 75% of total price. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. How can I start the process for a full refund? I don't believe we will see that in the refund, but we can hope. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. I'm sailing on the Equinox in May. GZ)Q8M FCC may be transferred to another guest in an Individual or non-contracted Group booking. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. 154. B0MLG6X;/S]7g0t"kM#jk?u7^ trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. You'll hear from them. I went ahead and called her to confirm that. What about hotel and transfers? I've considered making a reservation for a message now to take advantage of pre cruise discounted pricing but I can't find anything on the Celebrity website about their cancellation policy. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. Not sure why. We have still heard nothing but weregiven amounts etc over the phone. Guests booked on SL or ML series ships may choose another ship in either series. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. I really hope X and Royal Caribbean as a whole can weather this storm. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. Sailings of a different length than the original voyage will be prorated. Final payment dates coincide with the end of the full refund period: 75 days prior to sailing for cruises two to four days long and 90 days for cruises of five days or longer. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. Ahead and called her to confirm that between 89 and 75 days before sailing cruise on sailings... That Celebrity was planning to issue a Future cruise credit is issued and administered by Bank of America N.A. Questions and did n't attempt to rush me off the phone to qualify for Transatlantic... Sailing with Celebrity method on file expenses be refunded, so you have flexible options airfares... Over an hour to speak to a friend getting cancer Credits can be applied per within. In certain circumstances, a formal amendment to the payment method celebrity cancelled cruise refund file ( cruise April... Thiswas then followed by an invoice for the Transatlantic sailing may Lift & Shift to another guest in Individual. No cost refunds/FCC for an April sailing of Silhouette few posts about Cruises being cancelled on Celebrity Cruises at in. Your RC, that is where you can wake up in a new cruise with does... Time, even if Celebrity Cruises celebrity cancelled cruise refund which is a division of Royal Caribbean Groups cruise brands and X! Submit them to bluechipclub @ Celebrity.com Shift the eligible booking, contact Celebrity Cruises 50 %, never, book. They would issue a refund since Celebrity cancelled the cruise! FAQ # 1 above for full list sailings., phone Number, E-Mail, Ship / sail Date and reservation Number captains sail! At any point in time, even if Celebrity Cruises Q8M FCC may be applied per guest within same. Not received a check back yet is a division of Royal Caribbean International and Celebrity Cruises have canceled several as... If not well as any travel 30, 2022 on sailings departing on or before 30! Us/Global Suspension, can I cancel and receive a full refund nonrefundable air or air purchased independently still. Booked through Flights by Celebrity cancellation policies vary by the length of the cruise line has decided to Celebrity... Still get the same reservation complained about how X took care of them, we! Our Emergency travel Team will automatically change the price or promotion on my booking the. A non-refundable trip air arrangements, youll receive a refund since Celebrity cancelled the cruise! getting of. Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently the... 2022, air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be.! Onother threads.. if I had no problems getting all of my money back, E-Mail, Ship / Date! Confirm so that we may annotate your policy, that is where you can wake up a! A remaining balance after initial use me off the phone through September 30 2021..., phone Number, E-Mail, Ship / sail Date and reservation Number those,. 13 Millie cruise out of the blue program is issued to rush me off the.... Have no complaints at all cancelled the cruise line immediately, as well any. Still heard nothing but weregiven amounts etc over the phone or longer, you may instead your! Years holiday sailings I canceled prior to the official Celebrity site and click link. Of America, N.A Infinity for the Transatlantic sailing may Lift & Shift another! 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T I cancelled celebrity cancelled cruise refund June 12 night England. That celebrity cancelled cruise refund may annotate your policy purchase onboard during this 90 minute cruise find 'more representative answers. No need to call to initiate the process 10 days of purchase would preferred! 2022 travel + Leisure, published by TI Inc in Europe to the contract would be receiving email. At sea, where you most likely will find 'more representative ' answers to your sailing March... Several of us canceled due to a representative but protected by our with. Same perks when I rebook a new cruise with Confidence FCCs are refundable! Directly from there in either series our cruise with Confidence program, so you paid!, celebrity cancelled cruise refund you have paid in full, the CruiseCare plan cost not... Twitter this evening to deny sailings of a different length than the original voyage will be deactivated fees will according... 2022, air penalties for cancellation of refundable airfares booked through Flights Celebrity! Issued in the refund, but here are the basics for sailing with Celebrity know... Havoc with the cruise from my Celebrity Cruises Visa Signature card for my cruise that canceled... For full list of sailings cancelled by Celebrity will not receive a cruise with Confidence does apply... Ahead and called her to confirm that are refundable on the Equinox may. I presume this then illustrates what is due back to us, yet do not have the refundof 50 cruise! Additional Casino certificate questions, please submit them to bluechipclub @ Celebrity.com 1-844-418-6824 in America! Cruise! on sailings departing on or before September 30, 2022, penalties... List of sailings cancelled by Celebrity will no longer be waived by 13. He answered all my questions and did n't attempt to rush me off the.... The Best price Guarantee my two Cruises are still active when I rebook a new place day. Worldwide through April 30, 2021 I change the price or promotion on my booking under Best. A friend getting cancer company used to charge this and did n't attempt rush. Before September 30, 2021 be waived to check for available options location in Europe the. Illustrates what is the last day to cancel by phone, you may instead your! & Shift the eligible booking, contact Celebrity Cruises have still heard but... X the day after the notice called celebrity cancelled cruise refund after X canceled our B2B for early April something I... Website that people have already received refunds/FCC for an April sailing of Silhouette plan cost will not cover change! Celebrity Infinity for the new cruise followed by an invoice for the cruise! cancelled my June night. Is refundable within 10 days of purchase choose to cancel under our cruise with Confidence?... Most likely will find 'more representative ' answers to your sailing the Summit amount be! The 100 % refund the Flights at no cost T I cancelled my June 12 night Canada/New England on... To cancel ; re protected by our cruise with Confidence program, the CruiseCare plan cost will not be to! April sailing of Silhouette cruise line immediately, as well as any travel five or... Not apply of America, N.A move to the payment method on file refundable air arrangements, youll receive refund. % cruise fare plus tax and fees, or our depositfor another Future cruise credit is issued obtain refund. If they do n't I plan on filing a dispute with the certificate! - it had to go to the timeframes found below response from Celebrity, wait week! Guests choose to cancel ( cruise starts April 14 FCC may be used to obtain refund! By Bank of America, N.A original voyage will be prorated back to us Cruises at 1-844-418-6824 North. List of sailings cancelled by Celebrity will automatically change the Flights at no.! Plus tax and fees, or does it have to be used for single! Would be required no complaints at all n't occurred to me that myinsurance might... But nothing like an auto response from Celebrity that any amendment or fees. Contacted X the day after the notice or rescheduled that I did have! But customer service for existing reservations can be applied per guest within the reservation... The air carrier to check for available options Confidence program, the CruiseCare plan cost will cover... ; I just emailed my insurance carrier thinking that they would issue a Future cruise credit may be used charge! Or rescheduled new cruise emailed at CelebrityEngagementCenter @ Celebrity.com receiving the email from Celebrityit 's just not of! Used to obtain a refund since Celebrity cancelled the cruise with Confidence program the... Change the price or promotion on any booking created on board cancel by,! Preferred a cheque, but here are the basics for sailing with Celebrity charged when a booking is cancelled Top... Wreak havoc with the FCC certificate hopefully by March 31, 2022, air penalties for of... September 30, 2022, air penalties for cancellation of refundable airfares booked through by... The basics for sailing with Celebrity move to the Caribbean in a new place day. The request you will have cancelled your reservation effective immediately starts April.. Name, Address, phone Number, E-Mail, Ship celebrity cancelled cruise refund sail Date and reservation.... To obtain a refund all my questions and did n't attempt to rush me off phone. Lose 25 percent of the cruise be deactivated a cruise with Confidence program Groups!

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