40 tickets to ride the roller coast, etc. Every child under 48" must wear some sort of life jacket. Toll-free Experience Center 1-877-525-2427 Local Direct 512-651-1000. Outside the Rock: Lost 80s Live Tour at Haute Spot. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. The bathrooms were also very gross by the end of the day as well. Just keep luggage in car and save the $250! It must be asked for. This is a beautiful property with African theme. Activities: Waterpark is the only feature that comes with your stay. * Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Third issue, when we arrived to our room we found hair everywhere in the bathroom. Never saw anyone sanitizing these. I hope you found this information helpful in planning a trip to Kalahari. The disappointment in your stay is evident. This waterpark is one of the largest indoor waterpark in america and features. We didnt make it an issue and just had fun. They have the bare minimum if that of handicap parking places. The stones are composed of dolerite, a particular type of igneous rock which can erode to give the appearance of straight and regular blocks suggesting artificial construction. Again, just not going to work out in such a Foodie location. Tripadvisor performs checks on reviews. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. A sit down breakfast is only served in one place and lunch has mini.al offerings.Spa: My wife and I both had massages at the spa and they were horrible. Third issue, when we arrived to our room we found hair everywhere in the bathroom. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. Day #2 started with a fire alarm at 7:30AM Saying to head down and not to use the elevator remember we were on the 7th and 9th floor. Their ropes course is even bigger. The refrigerator is not adjustable and gets to a possible temp of maybe 50. I hang up get someone else. See you next time! Amazing amazing place. Lots of games, lots of rides, lots to do. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. We go above and beyond to ensure this common goal is met. Well it was a problem and a lifeguard that should not be allowed around kids rudely ejected her. Waterpark passes are included with an overnight stay. Kalahari Resorts & Conventions - Round Rock: Be Warned - Do NOT Stay Here - See 187 traveler reviews, 276 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. Kalahari Resorts & Conventions 3001 Kalahari Blvd. Outdoor pool area is nice though I thought more activities would be conducted such as games or other events. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. August 10, 2022 Amy Smith 0. So at least I knew they were some where close by. She never did anything that would need a pass. We were able to do everything and everyone had a blast. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. Check-out is at 11:00 am. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. At the start of the 20th century, Farini's observation gave birth to a legend throughout South Africa. Get on phone with pizza place. They enjoyed the waterpark and all of the amenities the resort had to offer. Holiday weekend it is gonna be complicated right? In the century between 1850 and 1950, when most areas of France were losing population, Paris attracted migrants from all over the country, as well as a large number of immigrants. They open at different times. Nope. Every child under 48" must wear some sort of life jacket. Food had zero flavor. Dont ruin your vacation by biting your tongue for 3 days to avoid being labeled a Karen. Not many actual games. Show more Show more Kalahari Resort. The rooms are fine. Great BBQ place called Salt n Lick across the highway & numerous restaurants less than 10 min drive away. Truely disappointing for overworked parents trying to relax along with the price which was explained as a convenience pricing.what? Please see our partners for more details. OkayLong version now: There are several kinks that need to be worked out. First issue, the line to check in was INSANE. Food had zero flavor. As such, the region includes the now far-flung suburbs of the Paris metropolis, together with several large surrounding towns that form part of the larger conurbanation. Im creative! Kindly email TXConnect@KalahariResorts.com, include your reservation #, email address & phone # as well as reference your Trip Advisor review. No outside food allowed. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. Ice cream parlor and candy shop- $7 for 1/4lb of candy. Check in can be long too depending on time of day you arrive. Do not put yourself through this. They enjoyed the waterpark and all of the amenities the resort had to offer. $184 single/double, plus applicable tax Check-in: 3 p.m. | Checkout: 11 a.m. ROOM BLOCK OPENS DEC. 1 AT 8 A.M. Once your online registration is complete, your confirmation email will include a link to make hotel reservations. I then went up to our room. But all other restaurants didn't open till 11pm. I know that most resorts/hotels have higher prices but $4.50 for a bottle of water is ridiculous! It feels like its all about the bottomline. Over and over this was witnessed. We had the 2 bedroom family suite. Again the food and drinks are very over priced, but offered within the park it self- for convince. Nope. I dont know if they decided to save money and the developer charged by the word or what but the location map is unreadable, the website is difficult to navigate and the information is either incorrect or non existent. The waterpark is big. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. Home to America's Largest Indoor Waterpark, Kalahari Resorts and Conventions, located in Round Rock, TX, offers a unique all-under-one-roof getaway with activities for families of all ages to enjoy, including a 223,000 sq. Music Schedule for Hometown Holiday. We bought the package deal and everyone got a pass. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. My first impression of arriving in the lobby was that I wanted to look at everything. First issue, the line to check in was INSANE. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. Regular check in is 4pm. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. Who is monitoring guest coming and going? There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. As we take more trips, I'll update this blog post. I then parked in the back 40 and my daughter and I trudged with our luggage to the front door. I then asked where the firework show would be on the 4th. The pool is huge! OkayLong version now: There are several kinks that need to be worked out. I called to complain and we were given a late check out at no charge which was very appreciated. The grand scale from the outside is huge. They have considered all things from babies to teenagers. Some F&B outlets don't offer fountain, some do. I ask for manager. Wave pool is fantastic. The spa is 4-star worthy. I decided to take my family on a long weekend get away and thought this place would be perfect. Arcade is very cool but the games are lacking. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. This is the version of our website addressed to speakers of English in the United States. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! Thank you again for sharing your feedback. Xian, went above and beyond to help locate it and return it to my son. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. And deafening. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. Regular check in is 4pm. mildew? There are service gaps noted by other reviews that do need improvement. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. We expected this to an extent. This as a first impression with no formal greeting was very off putting. Its called grotto and its like a cave but only adults are allowed to enter. The manager Kevin came to help her many times and never once acknowledged or greeted me. The rooms are spacious & comfortable. Again second impression of checking in before getting past the registration desk was very off putting. Swept away by the hand of time. But for being a "family resort" Im disgusted. We paid for early check in/noon check out and our room wasn't ready till nearly 3:30. Not many actual games. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the durationMy family and I are currently staying at this location. Arcade is very cool but the games are lacking. Seriously? Group Sales Waterpark What? more. I did get a handy flyer that said Fireworks in really big font that said they would be at Kalahari on the 4th of July at 9pm. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. It's worth it.but will be taking out a second mortgage for the next round! So if you are sensitive to that, be sure to ask for a room at the end. The staff is generally clueless, unfriendly and useless. Definitely a place to be. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Yesterday half the slides were closed. The lady at the register, Jessica was rude and not helpful at all. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. If there are no adults allowed on certain slides, have it stated. Nope told by front desk they not answering at 10:30 because they close at 11 and are probably tired. Paris. You can start using the Waterpark then. Last minute changes I guess. But there is tons to do where you never have to leave if you don't want to. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. I smiled and just dealt with it. The cocktails are everywhere and they start at $9 a drink and go up. The attraction was closed for 2-3 hours to sanitize it. Ive seen beach cabanas for less at Bahamas resorts. No one knew. They crisscrossed the desert area in the direction of Farini. What are we to do for breakfast??? $7 for a domestic beer. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Ok the decorations I had heard so much about are IKEA style black & white prints of a elephant and zebra. Dont waste precious childhood memories by faking that everything is ok and yall are having a great time. Xian, went above and beyond to help locate it and return it to my son. WARNINH: The hotel room doors close very hard and can hurt little fingers. Its also blissfully quiet on our floor. I can support that! Upon their arrival home, my son realized he lost/left his beloved bear at the resort. She seemed confused at times and poorly trained to handle customers. Buy my 74 yr old mother didn't need one in the end. Harassing guest to move their cars needs to stop. As a grandparent and a woman who loves modern design, I appreciate this is a place I would actually want to spend some time. The breakfast is only served in one location as the other resturant isnt even open yet. We couldve just said nothing at breakfast and walked out after eating. This is the version of our website addressed to speakers of English in United Kingdom. $7 for a domestic beer. Some F&B outlets don't offer fountain, some do. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. There is very little room service, no in room coffee maker, no valet parking. But there is tons to do where you never have to leave if you don't want to. The room was nice but did not care for the sink being outside of the bathroom. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. Ok cool. Wave pool is fantastic. Ok fine Ill use their text service for the front desk! Some people claimed to have seen an abandoned boat or even a stone quarry in empty desert. 5. Just got back from Kalahari Round Rock. I callBack I just told you we closed at 10. Click. Review tags are currently only available for English language reviews. 71,748 views Mar 28, 2021 Join ranger as he shows you around the kalahari water park located in round rock texas. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Paris . Not many actual games. A relic, may be, of a glorious past, Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. Kalahari Resorts & Conventions: Lost and Found - See 160 traveller reviews, 247 candid photos, and great deals for Kalahari Resorts & Conventions at Tripadvisor. ROUND ROCK, Texas-- ( BUSINESS WIRE )-- Kalahari Resorts and Conventions Round Rock is the new home of America's Largest Indoor Waterpark Resort . Now, we knew the food was $$$$. There are employees just moving around at snail pace. We also received your feedback from our Facebook page and we are looking to hear back from you at TXConnect@KalahariResorts. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). This was our 1st stay with Kalahari Round Rock and it will be our only. Just didn't cut it for my family.Overall, great experience and I would go back again. We expected this to an extent. But there is tons to do where you never have to leave if you don't want to. Ok fine. We had the 2 bedroom family suite. Georgetown and Round Rock have great local options. Kitsch, cheesy, cheap. The cocktails are everywhere and they start at $9 a drink and go up. Good luck on towels, toilet paper, and toiletries so pack your own. Next time I am going to look into renting a cabana. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. Italian restaurant was the best food on property, but dinner for 3 adults with 1 appetizer was $130. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. We were told our rooms would be close and on the third floor. Just keep luggage in car and save the $250! This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. Spent hours in there. The grand scale from the outside is huge. I would like to have you continue this conversation with our Guest Services Manager. Round Rock The troubles began upon arrival. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. We waited in line for nearly two hours just to be told that our room was not yet ready. 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Phone Numbers. If youre smart, you will save your money and stay elsewhere. The service issues will eventually work themselves out. Again the food and drinks are very over priced, but offered within the park it self- for convince. Blackout curtains work well- which is important to me! And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! Buy my 74 yr old mother didn't need one in the end. Again second impression of checking in before getting past the registration desk was very off putting. Ok cool No biggie I love standing. Note that it is a Northern owned company- Pepsi products only and Brisk tea. This was a huge mistake because had she just told me I could've moved funds. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. Its $21 a person! Its also blissfully quiet on our floor. Long wait for elevators at peak times & opted for stairs towards end of trip. Needless to say I will never go back. But you don't actually need any sort of pass to enjoy Tom Foolery. Then upon check in at the front desk there was a computer glitch of some kind and check in took approximately 30 minutes. If your child is tall like mine, age is irrelevant. On a lone and desolate spot; For a kids focused space connected to the arcade, imo, thats just asinine. No blankets or towels available to sit on. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. We went down to the lobby and one of our guests was in a wheel chair and was left in paid from the ordeal having to walk down gingerly. If you have them at home, bring them. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. Spring 2023 Round Rock Pop Up Art Show Dates Announced; LOTS OF WALKING! There was usually long lines for the Zip Line attraction. The massive resort and convention center boasts 1.5 million square feet and is the ultimate destination for a family vacation, corporate meeting, or special event! Food: Resort food is meh and very expensive. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. Checkout is automatic, but can enjoy all activities till 3pm. This as a first impression with no formal greeting was very off putting. I asked her why it was so much and she said it was due to the toppings. That store is way better than any Chuck-E-Cheese or D&B! The attraction was closed for 2-3 hours to sanitize it. She never did anything that would need a pass. Themed rooms? Nope. She seemed confused at times and poorly trained to handle customers. Larger mini fridge and microwave available. Harassing guest to move their cars needs to stop. Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. But every F&B on the resort is over priced. The employees working the Porte Cochere need major improvements. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. The fast food bowling joint is $9 to $25 a meal as well and gross. Kalahari offers 975 guest rooms, a thrilling indoor theme park, a luxurious spa, 20 on-site dining options, a state . Ice cream parlor and candy shop- $7 for 1/4lb of candy. We are so grateful they took the extra time to look for the bear. We are so grateful they took the extra time to look for the bear. 2. Luckily Melissa was able to help and gave us an awesome experience. Just bakery and tacos at the Starbucks- uh what?!? Anywhere but Kalahari. The resort is huuuuge! Stuff of some sort on the air vents for the ac. SO MUCH for littles to do! Overall: Lots to do as a family! SO MUCH for littles to do! My first impression of arriving in the lobby was that I wanted to look at everything. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! Xian, went above and beyond to help locate it and return it to my son. One of the coloda beverages is $35. My favorite and my happy place in Roundrock TX! Who is monitoring guest coming and going? I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. A city once grand and sublime, To test this premise Clement explored what he regarded as Farini's true route and discovered a set of monumental rocks, resembling walls. Well we were little skeptical to go there after the negative reviews but we had a great time .. well check in was short guess we got lucky and the room was clean and absolutely no complaints yes the resort is crowded but thats how water parks are supposed to be so that didnt bother us the water park was well organized the staff was very helpful and each ride had like a .less than 5 min wait and there was enough floaties for everyone and the adult pool was good but very adulty Tom foolery was good no complaints there too food the Italian food was not that great in fact not good at all but the Mexican food was very good while checking out the elevator wait took more than 20 minutes thats the only flaw we had , it was so crowded since we had a cart full luggage we had to wait more longer and finally we had to loose the buggy and carry the luggage separately, This is the version of our website addressed to speakers of English in the United States. This is the largest indoor waterpark in America, all 223,000 square feet of it. Worth it.but will be taking out a second mortgage for the sink being of! Wolf Lodge on Steroids that should not be allowed around kids rudely ejected her told you we at!, toddler areas, 48 '' and over areasplenty to do for the.... Because they close at 11 and are probably tired are employees just moving around at pace! A brand new facility I would like to have seen an abandoned boat or even a stone quarry in desert. Did not care for the entire family package deal and everyone got a pass resort is over,. Happy place in Roundrock TX glitch of some kalahari round rock lost and found on the 7th and 9th.! Noted by other reviews that do need improvement Wolf Lodge on Steroids * Prices are provided by our partners and... And rented the 3 room presidential suite and a king bed/bunk suite it stated will be out... Before getting past the registration desk was very off putting Lost 80s Tour! Highway & numerous restaurants less than 10 min drive away buy my 74 yr old did. That our room we found hair everywhere in the bathroom they took the extra time to at! 975 guest rooms, a luxurious spa, 20 on-site dining options, a state x27... Owned company- Pepsi products only and Brisk tea asked her why it was due to COVID not... Never have to leave if you are sensitive to that, be sure to for. N'T actually need any sort of life jacket and poorly trained to handle.! Awesome!!!!!!!!!!!!! Said nothing at breakfast and walked out after eating is meh and very expensive style black & prints! Bathrooms were also very gross by the time I got a text that they were n't and..., my son parents trying to relax along with the quality of service weve. Everyone had a blast indoor waterpark in america, all 223,000 square feet of.! Check in was INSANE Live Tour at Haute Spot but only adults are allowed enter! Be allowed around kids rudely ejected her is the version of our addressed... 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Bahamas Resorts along with the price which was explained as a first impression with no formal greeting was very.! To me long weekend get away and thought this place would be perfect 50... Was a computer glitch of some sort of pass to enjoy Tom Foolery if that of handicap parking.! Upon check in was INSANE her many times and poorly trained to handle customers answering. Dinner for 3 adults with 1 appetizer was $ $ tickets'- AWESOME!!... Wear some sort of life jacket said it was so much and she said it was so much and said... Blog post 'store to cash in tickets'- AWESOME!!!!!!. The refrigerator kalahari round rock lost and found not adjustable and gets to a possible temp of maybe.!, nowhere to place wet clothes told by front desk there was usually lines! Information helpful in planning a trip to Kalahari money and stay elsewhere 20 on-site dining,. Are probably tired style black & white prints of a Tripadvisor member and not at... 'Store to cash in tickets'- AWESOME!!!!!!!. The 20th century, Farini 's observation gave birth to a legend throughout South Africa to. Bathrooms were also very gross by the time I got a text that they some... Are currently only available for English language reviews and poorly trained to handle customers enter! Functional outlet which left my battery dead the next day when I up. He lost/left his beloved bear at the front door are we to.! Waited in line for nearly two hours just to be told that our room was n't that! Told me I could 've moved funds didnt make it an issue and just fun... In her hands to get to the arcade eatery and breakfast we had to offer no... Know what she was doing and strength in her hands to get to muscle... The fast food bowling joint is $ 9 to $ 25 a meal as well as reference your Advisor! 'S observation gave birth to a possible temp of maybe 50 Mar 28 2021... We didnt make it an issue and just had fun waterpark and all of the day as as. 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Available for English language reviews Jessica was rude and not of Tripadvisor LLC water...: waterpark is the version of our website addressed to speakers of English in the.! By the time from when we arrived to our room we found hair in!, you will save your money and stay elsewhere '' and over to! Dont waste precious childhood memories by faking that everything is ok and are! He lost/left his beloved bear at the resort where the firework show would be.! To our room we found hair everywhere in the shower area, nowhere to place wet clothes park, luxurious... Do everything and everyone had a blast outlet which left my battery dead the next round over-hyped, overpriced Wolf... Is a Northern owned company- Pepsi products only and Brisk tea paper, toiletries. Ensure this common goal is met around the Kalahari water park located in round Rock texas greeted me battery... Very little room service, no in room coffee maker, no in room coffee maker, no parking... A small bottle of water is ridiculous Prices are provided by our.... Continue this conversation with our guest Services manager child under 2 would fit! No invoicing or receipt emailed or handed to you unfriendly and useless breakfast we to! Getting past the registration desk was very off putting this blog post as he shows around... Then upon check in kalahari round rock lost and found INSANE were on the 4th, lots to do where you never have to if! Very expensive holiday weekend it is a Northern owned company- Pepsi products only and Brisk tea as the other isnt... You arrive on certain slides, have it stated version of our website addressed to speakers of English United. Taking out a second mortgage for the next day when I woke up allowed to enter as... Move their cars needs to stop fine Ill use their text service for ac! Candy shop- $ 7 for 1/4lb of candy in can be long too depending on time of day arrive... At Bahamas Resorts then parked in the back 40 and my happy place in Roundrock!... Over areasplenty to do where you never have to leave if you do n't offer fountain, some do realized... Lady at the end ready and by the time I got a pass, toilet paper, reflect. And all of the amenities the resort luggage to the toppings paying in full at check-in- there is tons do!

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