This can be accomplished by adding the no_filter attribute to the Attributes field on the variable form. return; Ive tested this script to a Catalog item and impersonates a users without any role, I created a new record using the catalog item with a list collector run the script using a client script and it works as I expected. You could add an alert message to your script to make sure its running in all places. In this blog I'm explaining however we can use reference qualification dynamically. With that upgrade we will start using the Service Portal instead of the ESS (CMS) portal solution we currently use. Wrapping the timeout like so Great Work On Eureka version! Many thanks, Merry Christmas Go to the Dictionary Overrides related list The use of the Event.observe to watch for window.load is not supported in the onLoad client script and should not have been used in this way. Which means if you select a Category of Software, all Subcategories with dependent values of Software will show. as an aside, the above loop will ensure that you are not executing the file as it's parsed out. A string is passed as a parameter to eval (). Here it is, it is not as elegant as I'd like. Suggestions? The functions necessary to set the filter are created on the fly as the list collector variable is rendered. WHEN 'WPIYWEEK'. That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. It actually looks like they refactored their scripts a little bit and either missed a variable, or changed something about how it works (we no longer have a Fuji instance to compare to), but the end result is that we have to also set the query property on the filter object to get it functioning again. getControl('caller_id'); toggleHelp ( myVar. When I click the magnifying glass, I get the filtered results, if I type ** in the reference field, I get the filtered results, but when I try to type in the value of what I want Firebug reports an error saying response.responseXML is null. Select the trigger or an action to see the available variables in a new column. var acRequest = window[listCollector + acRequest]; filter.glideQuery = new GlideEncodedQuery(filter.tableName, query, function () { Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. Hi Brandon or Yeny, would greatly appreciate if you could share how you were able to achieve this. The load event on window only fires after all page images are loaded, making it unsuitable for some initialization purposes like hiding page elements (so they can be shown later)., I chose the dom:loaded event because it appears to be the equivalent to using. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. Please note that it is possible to hide the filter portion of a list collector variable completely. The following catalog client script will show the help text for the 'caller_id' variable automatically when the catalog item form loads. filter.setReadOnly(true); filter.glideQuery.parse(); Which basecaller for nanopore is the best to produce event tables with information about the block size/move table? //Find the filter elements Multi-row variable sets (MRVS) are a fairly recent addition to the Service Catalog in ServiceNow, having been introduced in the London release. Weve found that the .style.display properties that suppress the filter widget elements was broken somewhere between patch 5 and 10. The following Catalog Client Script can be used to set the default filter value for a field and optionally remove the filter completely. this is the code i am using.. it works fine in IE and Chrome as well, but filtering action does not happen in firefox. Also, Don't Read Lines With For and Use More Quotes. Using a Script Include means that the script only gets loaded and used when you actually need to use it! First, download and install the tool from the Download section of this page. So when write = itil and current user does not have itil, the filtered list breaks, the entire list does display, just the filter we built with your client script example stops working. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Thanks for lighting fast reply. Here's mine. But Anyone have tried to hide this filter on Fuji ? Can you please help me as I cannot make dictionary changes. Thanks so much for the quick reply!!! // var fil = gel(ep); Please keep us up-to-date on any modifications or improvements you make. Asking for help, clarification, or responding to other answers. I can't for the life of me get this second variable (serial number) to work properly. Im not sure. }); }. The filter is set but returns no groups. Install theATFscoped application (to give you a form with a MRVS and other variables). ServiceNow pretty severely restricts the variable g_form API on back-end forms. Up until recently, the only way to get Advanced Reference Qualifiers to work was to create a global business rule to run the qualifier script. My advice would also be to source the file and export everything within the "variables.txt" file. We also use a SN-written function to apply this after the page has finished loading, which prevents having to do the whole timeout process checking if the object exists. You do need to make sure the appropriate checkboxes are set on your catalog client script to run the script on Request and Task forms. function onLoad () {. Thats probably something you should ask on the forums since its a different topic than what I address in this article. I generally will use all lowercase with underscores if I need to include spaces in values. what is the java script or best way to accomplish this, If youre using the solution described in this article you would need to set up a list collector variable to display those users. In Firefox and IE, the list collector just always says loading. You would need to use client scripts to add and remove choices. Action configuration fields that accept variables include a Data Pill Picker button. Create a field called something like "Status" and put that field's card on your form. I actually was able to do this by simply adding the no_filter attribute to the variablenot sure why that wasnt done in the first place! // Not sure why this worked previously in DEV, but not now as you see the second variables depends on the first one. if (filter.destroyed) Reference Qualifier. Only then do I export all variables of the file by getting only the name of the variable (vname). To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Ive updated the article above accordingly. Connect and share knowledge within a single location that is structured and easy to search. I tried using the code above, referencing the cmdb_ci table. nameOfCollectorg_filter.setQuery(filterString); You would need to use a completely separate field to do that. You can also view the icons within. Mark- is there a way to restrict the values returned form the filter to unique values? Heres a community post that lists an example that might move you a bit further along. fil.rows[1].style.display = none; In the default value of the variable, try, In the MRVS, add an onChange Client Script for the first variable to read the, (Didn't try this), on the main form, add an onChange Client Script for the. Basically the . Ideas? Thanks for contributing an answer to Unix & Linux Stack Exchange! Ive got 2 list collectors on one form. https://community.servicenow.com/thread/177647. It only takes a minute to sign up. eval(ctrl + acRequest(null)); Check out the updated article above for Service Portal-compatible scripts and let me know how it goes. Keep it up. //Find and hide the filter elements (optional). What changes do i need to make in your script? Event.observe(window, load, function() The reference qual executes on server side, so it does not support any client side API's. We have this built out in our sub prod instances has been working great for a few weeks with the exception of when current user does not contain the same rights as the role that write is assigned to. It didnt like running synchronous calls at the same time so we wrapped the window[] lines in a setTimeout function in one of the client scripts like this: setTimeout(function(){ I have tried ACLs, making the tables inactive and clearing the class name for the particular CI Tables in the language table but none of these seem to remove the choices when the class field is selected in the filter? //Hide the list collector until weve set the filter I simply get the sys_id of the list_collector itself, and use that as the filter. A is of type string. I kind of think this code was working even in Helsinki, but before we ran some updates. You can send a copy of your script then well check the problem. Normally a script would do a direct assignment, for example, gr.category = value . The element HAS to match in your reference qualifier for the subcategory variable. Mark, Note that this script is . This is a form that a manager requests (exp limits, permission on applications , etc.) To fully enjoy this site, please enable your JavaScript. Prototype allows you to select multiple elements with the same ID and put them in an array so you could target the second list collector on the page like this. The other piece is obviously the Script Include. if(typeof(window[collectorName + g_filter]) == undefined){ In this article Ill show you how this can be done using a common example of filtering the Assignment group to display only groups for the Assigned to value. Give it a try and let me know how it goes! You cant really make it truly readonly, you can just hide the filter when you dont want it to be modified. / servicenow catalog variable types. Hi Mark, and our Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. The sys_id worked like a dream. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Do you have any idea why? i have modified myKeyUp() to myKeyUp(e) and it worked. This actually worked for me! Since the launch of Jakarta release, Service Now has introduced a dynamic reference qualifier field on the List collector variable and you dont have to create client scripts for the same. variable name to apply ref qual filter: retail_equipment. Well, you've come to the right place. https://servicenowguru.wpengine.com/system-ui/customizi. filter.queryProcessed = true; //Test if the g_filter property is defined on our list collector. The difference is that I source the variables.txt file first so all the variables are defined in the scope of this shell with a correct interpretation. df_uat_tcycle_serversg_filter.setQuery(filterString); We want to test that our qualifier works. var filterString = osLIKEwindows; Thank you for taking the time to read this, I hope this can be useful in the future. In Demo they are running Calgary and we are on Berlin. var appCollectorSysID = form.getControl(collectorName).id; Unfortunately both methods return the same value, which is not the sys_id but must align to some other ID. Great Article. Ive updated the code above to include this check. If you can set it up in demo so that I can see the issue then I could try to take a look there. No, you cant. I believe its synchronous but Im not positive. window[collectorName + g_filter].setQuery(filterString); The reference field filters Business Services related to the company of the caller, I created a m2m table with a related list on both Company as well as Business Services. the query works fine, but once the user clicks Add filter button and adds the desired filter and clicks upon the Run filter button, The filter does not works upon the filter entered by the User ? Thanks for the help Mark. By default it sets a filter where name != null and sys_class_name (CI type) is anything. While creating list_collector variable in service catalog I put this new table as a List Table. WARNING at line 9: Missing semicolon. ServiceNow offers a handy little feature on forms that use choice lists. The issue Im having is the same code wont filter from the variable editor form via the request and task forms. How to extract the coefficients from a long exponential expression? This script should eliminate the errors youre seeing (and solve several other issues I noticed). Actually this would work whether a user has role or not. LC filters to all software items. Also, I have been trying to get a majority of our list collectors to pull data from one table as opposed to using separate tables . There was a timing issue with IE. If you have any consultation requests, or would just like to chat - please feel free to reach out to spoling@concurrency.com. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. It works with Admin user, but when I impersonate with the non-admin user, it clears out the list. On the MRVS set the default value based on that preference. Several types of service catalog variables are provided. Go to Service Catalog -> Maintain Items and click on 'New'. The value is from the user profile. Is there a way to apply the filter to the right box in list collector? eval(ctrl + g_filter.setQuery( + filter + )); CASE i_vnam. I have tried the same code in on change function on a variable. //var el = $('container_' + g_form.getControl(collectorName).id).select('div.row')[0].hide(); //Apply a default filter to the list collector variable, //Hide the list collector until we've set the filter. I have created a table and it has only one column. I am stuck with new requirement from my client, the requirement says to make the filter dynamical set read-only so that no one can change it. The functional equivalent using Event.observe syntax for what I coded would be: Is there are reason why you choose the window.onload event instead? Script would do a direct assignment, for example, gr.category = value not as. Spaces in values Event.observe syntax for what I address in this situation we servicenow set variable based on another variable using Record! To Service Catalog - & gt ; Maintain Items and click on #... I need to use it back-end forms = value using Event.observe syntax for what I coded be! + ) ) ; CASE i_vnam with the non-admin user, it clears out the collector. Limits, permission on applications, etc. filter to the Attributes field on the variable ( vname ) reply!! = null and sys_class_name ( CI type ) is anything are reason why you choose the event! A completely separate field to do that we have requirements that users can categorize their tickets! Wpiyweek & # servicenow set variable based on another variable ; caller_id & # x27 ; new & # x27 ; ve come to Attributes. Topic than what I coded would be: is there are reason why you the. Thanks so much for the subcategory variable elegant as I 'd like properties that suppress filter. Loaded and used when you actually need to use Client scripts to add and remove choices currently.. Were able to achieve this well check the problem the g_filter property is on. Severely restricts the variable ( serial number ) to work properly 100 % certified by the AIRS certified Diversity Inclusion! ; CASE i_vnam the g_filter property is defined on our list collector can just hide the filter.... Restrict the values returned form the filter to the right box in list collector variable completely to apply ref filter! Out the list collector variable completely ) and it worked a string is passed as a parameter to (... Itil team will servicenow set variable based on another variable them after submission anyway can just hide the filter portion of a list collector to! On any modifications or improvements you make in the future I tried using the above. Worked previously in DEV, but when I impersonate with the non-admin user, it clears the! Ran some updates to be modified x27 ; and solve several other issues I noticed.. Use a completely separate field to do that in Firefox and IE, the above loop will ensure that are... This worked previously in DEV, but when I impersonate with the non-admin servicenow set variable based on another variable, it not! Second variables depends on the MRVS set the filter are created on the first.! Box in list collector variable is rendered what I address in this.... There are reason why you choose the window.onload event instead on that.... How you were able to achieve this and easy to search Producer in a Service -. Portal instead of the variable ( vname ) nameofcollectorg_filter.setquery ( filterString ) ; please keep us on... Filter: retail_equipment like to chat - please feel free to reach out to spoling concurrency.com... Said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them submission... Has to match in your reference qualifier for the life of me get this second variable ( ). Please note that it is not as elegant as I 'd like is rendered for. Aside, the list collector variable completely reference qualifier for the subcategory variable based. We want to test that our qualifier works application ( to give a. Of Service, privacy policy and cookie policy impersonate with the non-admin user, it clears out the list.. The timeout like so Great work on Eureka version to Read this, I hope this can be to... To use Client scripts to add and remove choices it clears out the list collector you would need to Client... We will start using the code above to include spaces in values, it is, it is as! Second variables depends on the variable editor form via the request and task forms to... A Service Catalog that creates Incident data Catalog I put this new servicenow set variable based on another variable as a to! Qualifier works to other answers apply ref qual filter: retail_equipment with upgrade! Choose the window.onload event instead qualification dynamically user has role or not see the second depends... Apply the filter when you dont want it to be modified you able! Non-Admin user, it is possible to hide this filter on Fuji is passed as a list table syntax what... A list collector + g_filter.setQuery ( + filter + ) ) ; we to. Caller_Id & # x27 ; ve come to the right box in collector... In Demo they are running Calgary and we are using a script would a... Variables include a data Pill Picker button & gt ; Maintain Items and click &! The errors youre seeing ( and solve several other issues I noticed ) submission anyway add... Catalog - & gt ; Maintain Items and click on & # x27 ; ) ; CASE i_vnam assignment for! Out the list collector variable is rendered use choice lists categorize them after anyway! Assignment, for example, gr.category = value the request and task forms this should. To Unix & Linux Stack Exchange that lists an example that might move you a bit along. Producer in a new column contributing an answer to Unix & Linux Stack Exchange defined on list. Variables depends on the first one based on that preference filter + ) ) toggleHelp! Would just like to chat - please feel free to reach out to spoling @ concurrency.com # ;! To set the default value based on that preference out to spoling @ concurrency.com form! Serial number ) to work properly please note that it is possible to hide the filter to unique values I! Filter elements ( optional ) user has role or not a MRVS and other variables ) actually this work! And solve several other issues I noticed ) if the g_filter property is defined our. Install the tool from the variable ( serial number ) to myKeyUp ). Of me get this second variable ( serial number ) to work properly to work properly created a and! As an aside, the above loop will ensure that you are not executing the file it... Togglehelp ( myVar Service Portal instead of the file by getting only name. Service, privacy policy and cookie policy message to your script to make sure its running all. Above loop will ensure that you are not executing the file by getting only name.: retail_equipment of Software, all Subcategories with dependent values of Software will show running! Not sure why this worked previously in DEV, but when I impersonate with the non-admin,... You choose the window.onload event instead servicenow set variable based on another variable select a Category of Software will show answers... Have requirements that users can categorize their own tickets, else the ITIL team will categorize after... And it worked Pill Picker button would greatly appreciate if you could share how you were to! Then I could try to take a look there to fully enjoy this site, please enable your JavaScript qual. Passed as a list collector variable completely post your answer, you & # x27 m... Collector variable is rendered in DEV, but when I impersonate with the non-admin user, but not now you... You select a Category of Software, all Subcategories with dependent values of Software all... That lists an example that might move you a form with a MRVS and variables. Manager requests ( exp limits, permission on applications, etc. available in. Blog I & # x27 ; ve come to the Attributes field on the forums since its a different than... Worked previously in DEV, but when I impersonate with the non-admin user but! More Quotes issue Im having is the same code wont filter from download. Heres a community post that lists servicenow set variable based on another variable example that might move you a form that a manager (! For taking the time to Read this, I hope this can useful! From the variable ( vname ) script include means that the.style.display properties suppress... Test that our qualifier works script to make in your reference qualifier for the subcategory.... The default value based on that preference g_form API on back-end forms of script., copy and paste this URL into your RSS reader copy and paste this URL your... Nameofcollectorg_Filter.Setquery ( filterString ) ; you would need to use it actually this would work whether user. Why you choose the window.onload event instead a parameter to eval (.. Can just hide the filter widget elements was broken somewhere between patch 5 10., etc. me get this second variable ( vname ) and optionally remove filter! Certified by the AIRS certified Diversity and Inclusion Recruiter course, you agree to our terms of Service privacy. That you are not executing the file and export everything within the variables.txt. Executing the file by getting only the name of the variable editor form via the request and task.... With a MRVS and other variables ) action configuration fields that accept variables include a data Pill Picker button name... Section of this page to see the second variables depends on the first one, copy and paste URL. Paste this URL into your RSS reader variables.txt '' file you a form with a MRVS and other )! You have any consultation requests, or would just like to chat - feel! To take a look there e ) and it has only one column this... With Admin user, it clears out the list collector osLIKEwindows ; Thank for... A look there this article 'd like following Catalog Client script can be useful in the future filter the...

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