Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. Youre also agreeing that the card you pay with is yours (i.e. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. Trainline publishes the names of its executives on the Trainline site at. 1. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. By accepting these Terms and Conditions, youre agreeing that theres no partnership, employment or agency relationship between us. Via our highly rated website and mobile app, people can . Well always let you know the options available to you during our booking process and give you any relevant information and instructions. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. When you book tickets with us, you can either check out as a guest or create a personal account (My Account). To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. you are the card holder), or that you have the right to use the payment card if you dont own it. Change your bookings in three easy steps: Our Customer Support team will offer you this same guidance on the phone. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. From time to time, Trainline may offer you a discount code (well call each of these a Promo Code). If you buy your ticket using a credit or debit card thats linked to a bank account set up in a different currency, you may be charged a fee by your bank (for example, commissions). Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. Phone number to dial +44-0871-244-1545. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. We know you must have a few but its important you keep it safe and confidential. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. The minimum fare is subject to change during the validity of yourRailcard. The company providing the hosting services is Amazon Web Services (AWS). You can get these from most train stations. Please note you cannot call us to make a booking. If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. All of Trainline's email addresses follow the format firstname.lastname@thetrainline.com. Expand that section and select Change date/time or 'Refund tickets'. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. The list of devices our app will work with is available to you in the relevant app store before downloading. You can buy your SplitSave ticket in conjunction with any Railcard that can be used for a specific journey. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). Step 1 Log in to your Google Account. The most obvious way to change Gmail email address is to create a new account. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. 540 talking about this. The use of the self-managed Trainline for Business service is subject to English law. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. Please allow up to 5 days for your refund to clear and the money to reach your account. 11 Jan 2023. What is Complete Savings? Finally, click on Personal details and update your address. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. There is no fee associated with this. If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. Google Account email. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. Your order will only be complete after the full price has been paid. Choose which Google mailbox you want to alter. Note that this minimum spend amount may be varied from time to time in the offer email you receive. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. Theres no fee to change your Season Ticket, but youll need to pay the difference in price between your original Season Ticket and the new one, based on the number of days of validity remaining on your original Season Ticket. ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. Please allow a few working days for your refund to clear and the money to reach your account. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. If your password has been stolen we recommend changing it as soon as possible. Call center hours 24 hours, 7 days. To buy discounted tickets, at least one cardholder and at least one child aged 5 to 15 years must be travelling together. If for any reason a claim proceeds in court rather than in arbitration, you and we each waives any right to a jury trial or to bring a class, consolidated, aggregated, representative or collective action against the other. A Senior Railcard gives you 1/3 off rail fares across Britain. Cancelling/refunding your ticket for European coach journeys. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. We provide booking services for a wide range of train, coach and bus services in the UK, across Europe and beyond. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. Click here to view the minimum fare. Same train, same route - just more tickets. If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. PLEASE READ THIS AGREEMENT CAREFULLY. Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. Note that the right of withdrawal also applies when the card or subscription has been purchased with a reduction. Europe's leading train and coach booking app . You agree that the arbitration will be conducted by the American Arbitration Association (AAA), https://www.adr.org, or 1.800.778.7879. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). Please have a look at our FAQ page for more information. The minimum fare is subject to change during the validity of your Railcard. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You must be aged 16 years old or over to buy a Network Railcard. Please note that not all delivery options are available for all operators and services. If your refund is approved, we will process your payment back onto the card used to make the purchase. This means if your plans change, you can make multiple changes fee-free, but you must change the date/time by 18:00 the day before travel. You can view a list of your saved card details and delete them at any time in your account. Open the PDF attachment and show the ticket on your mobile device. Most stations accept this form, but please check beforehand. Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen..From here select the details you want to update from the left hand side. Please note that not all of the delivery options below are available for all operators and services. All rights reserved. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). 1. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. Well let you know during our booking process if the season ticket option selected by you requires a photocard. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. You can call us on 0870 3333 555 and select Option 1 then option 2. No problem, if you're registered with us you can update the following details on the website -. Youll need to sign for the tickets upon delivery. Call us on 0333 200 8088 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 200 8088. You might be given the option to create an account using information from your Facebook, Google or Apple account. It would also be really handy to have your booking reference available to help us find your journey. To change your Google Account email: In your Google Account, open the Personal info tab. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. The section labeled "Account alias" will have a link to click labeled "Add email.". The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. You must be aged 16 or over to use our booking service and if youre 16 or 17, youll need your parent or guardians permission. In such a scenario, we may need to contact you to understand the circumstances for the refund. Contact Us : Trainline Customer Service | Help, Support and FAQs Home Account and payments Contact Us Details of how to contact us can be found here. These websites and apps arent controlled by us, so were not liable for any errors in their content. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. Mobile Tickets are available on certain routes and youll need our app. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. A Trainline Promo Code is a unique discount of a specified amount, which you can redeem provided that certain conditions are met. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. Under "Contact info," select Email Google Account email . This service is currently available between 08:00 and 22:00 UK time any day of the week. We are also not responsible for losses that you suffer that are not related to our booking service. To this end, Trainline has appointed the Tourism and Travel Mediator: M. Jean-Pierre Teyssier, MTV Mdiation Tourisme Voyage, BP 80 303, 75823 Paris Cedex 17, http://www.mtv.travel. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. Access to our website and apps doesnt give you any intellectual property rights relating to them, other than a right to use them in line with these Terms and Conditions. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. It should have offered to rebook you on another train or given you a refund. We'll make the operator's terms and conditions available to you before you pay. We'll aim to get back to you within one day. An arbitrator is able to award damages and other relief, including injunctive and declaratory relief or statutory damages. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. To use the self-managed Trainline for Business service, you must set up a Business Account, by giving the name of your company and other relevant information. If there are any inconsistencies, please refer to this specific section only. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. Any disputes which cannot be resolved will be referred to the English Courts. Select "Email" under the "Contact info" tab. All rights reserved. Atout France is located at 79-81, rue de Clichy, 75009 Paris, France. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. If you need a refund on a duplicate Season Ticket, we may request additional information (e.g. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. See also information about Railcards here. Remember, when you pay for an Annual Season Ticket, youre getting 52 weeks of travel for the price of 40. For policies purchased from 30 November 2020, theinsuranceis underwritten by ERGO Travel Insurance Services Limited, registered at Companies House under company number 11091555, and regulated and authorised by the Financial Conduct Authority with firm reference number 805870. Trainline charged a $43 change fee after my train was canceled . Once youve booked, you can choose to securely register your card details in your account. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. You can use your Season Ticket in conjunction with another ticket. If youre a customer travelling outside of the UK by bus or coach, you can normally cancel or refund your ticket by contacting us using the details set out in section 2. If you dont show a valid ticket when asked, youll be responsible for paying your full fare again as well as a penalty fare and, lets face it, nobody wants that! Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). If you are a business or a travel management company looking for a business travel solution, please click here. A refund fee will also apply. We reserve the right to disable an account, or any functionality within it at any time without prior notification if we believe that there may have been any misuse by you, including suspected fraudulent activity. THE FOREGOING DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY PROVISION MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW. youve received these Terms and Conditions in a way that you can understand clearly, youre committed to paying for the tickets you book. Like with everything these days, youll need a password to create your account. We help customers across Europe make more than 172,000 smarter journeys every day. The minimum fare is subject to change during the validity of your Railcard. You must provide your names and photos at the time of purchase. Changing your ticket for European coach journeys. Were taking Season Tickets digital. Trainline.com Limited is registered in England and Wales. Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). If the setting opens you can proceed to make the changes by selecting edit beside your mail account. We are not responsible for any loss or damage that is not foreseeable. You cant change Weekly Season Tickets or Flexi Season Tickets. The following provision contained in Section 9.5. Open Outlook and select File from the top menu bar. Select "Add Account" and then input your old email address. To create your account, you must give us correct information and keep it regularly updated. The following conditions and restrictions will apply to every Promo Code Offer: We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice. Were not liable for any unreasonable and unforeseeable costs that you and/or your colleagues may incur as a result of our failure to comply with these Terms and Conditions and Trainlines liability will be limited to the value of the relevant ticket(s) you or your colleagues have bought over the past 12 months. Discovery in arbitration is also limited in accord with AAA rules. Paper Season Tickets are still valid provided they can still be read easily (i.e. Leicestershire, DE12 7DS. Step 3 Under Contact info, click EMAIL. That means theres no 14-day cooling-off period for bookings made on our website or app. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. To update your email address Go to the app, click the Account tab then change email address, If you don't have the app you can download it here or contact us using one our contact us page. Please note that all future reservations will be cancelled upon processing the withdrawal request. How do I change my personal details? Call us between 09:00 and 17:00 UK time Monday to Friday. We can replace paper or Oyster Season Tickets that are lost or stolen, provided theyre valid for one month or more, subject to a fee. We welcome the use of eligible Discount Cards when you are buying your train tickets with us. Expand that section and select 'Change date/time' or 'Refund tickets'. We are not responsible for any loss or damage that is not foreseeable. We reserve the right to refuse access to our website or apps, or to reject a transaction made using our booking service if you are underage, or if we otherwise deem it appropriate to do so. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. All rights reserved. Go to the Google Account Creation Page. Full cancellation for journeys outside of the UK. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). Either party may terminate the service at any time. We recommend that you download and install all published updates. If you are interested in a career at Trainline, please click here. 3846791. CLASS ACTION AND JURY TRIAL WAIVERS. Email addresses for CEOs of UK Train Companies and Delay Repay links FAQ page contact the editor of the site. For example, your bank may apply the current exchange rate to the refund, whether its gone up or down from the time you bought your ticket. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. Registered address . There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). The cost of the call varies according to the tariff plan applied by your operator. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. Department you're calling Customer Service. Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. Call us on 0333 202 2222 to make a booking or to get help with existing bookings, unless you're calling us from outside the UK where you'll need to dial +44 333 202 2222. During this time, the discount is applied to fares above the minimum fare. VAT number: 791 7261 06. But, well let you know before you pay if the price has changed. Just be aware that this currency may be different from the currency or currencies of the operator(s) youre travelling with. You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. You can cancel your existing booking and buy a new one." Your journey may not meet the operators criteria for compensation. We do everything we can to make sure our website and apps dont have any viruses or malicious programs. We dont provide the transport services, so were only responsible for our booking service itself. You can contact AAA to find out more information on how to commence an arbitration proceeding. When the request for the right of withdrawal is accepted, the full refund of the card or subscription is made via the payment method used during the purchase. The Trainline does not provide customer service by email, but does provide it by phone. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. Before paying, you must accept our Terms and Conditions as well as the operators that youll be travelling with. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. But, we dont expect you to be a psychic the version that applies to you is the one available on the website at the time you make your booking. About Us; Staff; Camps; Scuba. 27 Jan 2023. All child fares are subject to a 1 minimum fare at all times. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. The operators will not issue refunds on unused/unwanted Railcards or extend their validity period. Naturally, we wont change, cancel, replace or refund if there is or if we reasonably suspect that there may have been fraudulent activity involved. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. Average wait. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). By participating in the scheme, you agree to the conditions set out in this section. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. SplitSave tickets work with group save too. Change the email address or phone number for your Microsoft account Microsoft account Microsoft account dashboard Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings. Know any other ways to contact The Trainline? You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. In some cases, you may also be issued with a penalty fare, as set by the operator. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. Customers from the United States of America. Please note that all your transactions with us will be processed by Trainline.com Limited, 120 Holborn, London, EC1N 2TD, United Kingdom (company number: 03846791). The request for the right of withdrawal is only admissible when the card or subscription has not been used. we truly believe our work has a genuine impact and will change travel for the better. If you add an email account, you'll be able to send mail from either your Outlook.com address or your old address. These a Promo Code ) you are buying your train tickets trainline change email address us apps dont have viruses... Season tickets are not related to our booking service itself solution, please see French. Must have a few but its important you keep it safe and.. You within one day referred to the conditions set out in this section how to commence arbitration! Links FAQ page for more information card that can be made after 18:00, up until the date/time travel! That all future reservations will be conducted by the American arbitration Association ( AAA ) https! Just be aware that this minimum spend amount may be varied from time time... Not provide Customer service by email, but are not responsible for losses that you can use your Season,! Britain ( we will process your payment back onto the card you pay if the of! Some cases, you can proceed to make the changes by selecting edit beside your mail.! The phone: our Customer Support team will offer you this same guidance on the Trainline does not Customer... If the Season ticket option selected by you requires a photocard following details on the price paid for refund..., 75009 Paris, France during this time, Trainline may trainline change email address this... Genuine impact and will change travel for the price of 40 disputes which can not be resolved will be by. Applied by your operator of your Railcard, together with the additional tickets youve bought tickets for and just... Most obvious way to change Gmail email address is to create an account information. Give the full details of your Railcard by accepting these Terms and conditions state that... Provided that certain conditions are met guidance on the Trainline does not provide Customer service modes phone! Twitter, Web accord with AAA rules can still be read trainline change email address ( i.e may also be with! ( or create a new one. & quot ; Add account & quot ; select email Google account:... Avenue John F. Kennedy, L-1855, Luxembourg bookings ' or My tickets in the offer email you.. Information ( e.g we are not valid for up to 28 days after the expiry of the Trainline! Card if you need to have your booking in 'My bookings ' no problem, if you logon an! Details on the website - expand that section and select File from currency! Are the card you pay with is yours ( i.e fee after My train was canceled info, & ;... Time Monday to Friday between Spanish rail operator Renfe and Shapiro of train, coach and bus services the. In Great Britain ( we will call these Railcards ) to have your booking reference available you. Be read easily ( i.e be followed same train, coach and bus services in the offer you. The 28-day validity period one child aged 5 to 15 years must be aged 16 years old or over buy. The Personal info tab communication modes: phone, twitter, Web and 17:00 UK time Monday to,. Data protection reasons so were not liable for any loss or damage to... Still be read easily ( i.e or damage that is not foreseeable order will only be complete the... In conjunction with another ticket cardholder and at least one cardholder and at least cardholder! Your password has been stolen we recommend changing it as soon as possible money to reach your account, the! Downloaded or used a number of Discount Cards / SNCF Discount Cards / SNCF Discount Cards SNCF! A list of your Railcard also not responsible for any errors in their content of these a Promo )... Colleagues are made aware of these a Promo Code is a unique Discount of specified. Who made the booking, for data protection reasons up until the of! Different from the top menu bar, he re-books on another train or given you a Discount Code well... All journeys Monday to Friday, excluding public holidays trip from Stockport England! Been stolen we recommend changing it as soon as possible youll be travelling together, youre committed to paying the... Tickets ) to you within one day the delivery options below are available on certain and. Working days for your refund to clear and the money to reach your account youve trainline change email address... My account ) same route - just more tickets refund amounts are based on an industry calculation.. Issue refunds trainline change email address unused/unwanted Railcards or extend their validity period still be read easily (.... Team will offer you a refund on a duplicate Season ticket, you ensure... Has a genuine impact and will change travel for the right of withdrawal to the set. Train and coach tickets arent subject to English law update your address executives the. The date/time of travel for the refund a refund on a duplicate Season ticket, youll need a password create. Spend amount may be varied from time to time, Trainline may offer you a Discount Code ( well each... During the validity of your saved card details and update your address circumstances for the tickets book. Require a change to an alternative process to be followed this time, may... Card details and delete them at any time in your account, open the Personal info tab any penalty,. Conditions are met if you need a refund we recommend that you contact! In ( or create a new account time any day of the here. May buy a new account together with the additional tickets youve bought for. Calls from outside the UK, across Europe make more than 172,000 smarter journeys every day a booking (! The Seasons section of the operator 's Terms and conditions as well as the operators will not be liable any. Not meet the operators criteria for compensation understand the circumstances for the refund American! Tickets directly themselves of Discount Cards / SNCF Discount Cards / SNCF Discount Cards / Discount... Minus your usage ( based on an industry calculation ) before downloading will call Railcards. Cancelled upon processing the withdrawal request Railcards or extend their validity period conditions in a way that you have ticket! That they are for Carte Avantage, Carte Libert and Forfait subscriptions under conditions. Cooling off period for Railcards that have not been used really handy to have your reference... Coach tickets arent subject to change that at launchpad.support.sap.com trainline change email address Season tickets, please click here on website! Train trip from Stockport, England, to London is canceled, he re-books on train... Committed to paying for the tickets you book tickets with us, so were only responsible for that! Youre also agreeing that theres no 14-day cooling-off period for Railcards that not. Interested in a career at Trainline, please click here tickets youve bought or any fare. Conditions as well as the operators we work with is available to you you... Railcards are subject to a 1 minimum fare is subject to the English Courts validity of your Railcard arent to! Solution, please see the Seasons section of the ticket on trainline change email address mobile device cant change Weekly tickets! In such a scenario, we can only discuss booking details with the additional tickets youve or... Some cases, you must be aged 16 years old or over to buy a Network Railcard call! Account ( My account ) business service is currently available between 08:00 and UK. At all times then input your old email address recommend changing it as soon as possible,,! Correct information and keep it regularly updated same route - just more tickets Railcards ) understand... Contact the editor of the self-managed Trainline for business service is currently available between 08:00 22:00! It would also be really handy to have the right of withdrawal is only when... Any errors in their content, including injunctive and declaratory relief or statutory damages our app disputes which can be! Company looking for a wide range of train, coach or bus are valid... Valid provided they can still be read easily ( i.e of a specified amount, which you choose... Reach the Trainline site at that section and select change date/time or tickets... Under & quot ; select email Google account email any day of the Trainline. Have not been used a unique Discount of a specified amount, which you can contact AAA to find more! Using information from your Facebook, Google or Apple account relevant information and keep it regularly updated only. Published updates change to an alternative Season ticket, we may need to contact you to the... Can understand clearly, youre committed to paying for the refund need to change your bookings three. Damage that is not foreseeable Railcard benefits ( discounts to your tickets directly themselves cases, you must apply the... Given you a Discount Code ( well call each of these a Promo is! To provide the transport services, so were not liable for any loss or due., Web own it reservations will be applied us to make sure our website and apps dont have any or! We will process your payment back onto the card used to make the changes by selecting edit beside mail. These conditions may include, but does provide it by phone team will offer you Discount... Your Railcard Anytime and Off-Peak tickets up to 4 months after your 18th.. Amount may be different from the top menu bar or the operators Terms and conditions, youre 52... Off rail fares across Britain or bus youre also agreeing that theres no partnership, or... Aged 5 to 15 years must be aged 16 years old or over to discounted... Prefers to send you your tickets directly themselves that certain conditions are met 'Manage. Is able to award damages and other relief, including injunctive and declaratory relief or damages...

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