How do you get the company as a whole to grow? While it could also expose Zappos to liability, more importantly, it would damage our reputation. Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most. While this is the companys main commercial aspect, it is not the products it sells that makes it successful. This will evolve, change, and grow over time but we wanted to get the most important stuff in here first: our Core Values. And they will not be able to evolve as fast as we can as long as embracing constant change is a part of our culture. Fundamentally, we believe that openness and honesty make for the best relationships because that leads to trust and faith. Employees and managers on the same level playing field can constrain friendly-competition that motivates employees to keep progressing. While we celebrate our individual and team successes, we are not arrogant nor do we treat others differently from how we would want to be treated. Be Adventurous, Creative, and Open-Minded 5. In addition, you must remain alert to the many other ways in which outside business relationships, other professional or consulting activities for compensation, including directorships, and other activities might give rise to other conflicts of interest. Zappos attempts are carried out with good intentions, but implementing this system on 1,500 employees will not be easy and may have some consequences. It is our policy to disclose information concerning Zappos to the public only through specific limited channels to avoid inappropriate publicity and to ensure that all those with an interest in Zappos will have equal access to information. The first was the 2008 Layoff. Employees receive full medical cover, life insurance, an on-site fitness center, a 40% employee discount, paid volunteer time off, monthly team outings, car pool program and a lot more! If there's one thing synonymous with Zappos, it's providing superior customer service. This vision led Zappos to deliver happiness through the four Cs: Commerce, Customer Service, Company Culture, Community. Zappos also serves as an outlet for many other start-up projects: Zappos Insiders, rnkd.com, fandeavor.com, yesterbox.com, and pinpointing.app.zappos.com serving as a source for socially responsible spin-off projects. Violence and threatening behavior are not permitted. But really, companies should focus on their culture because it matters. This means that our work is never done. They were completely honest and open about the financial situation they were in and the employees understood what and why they needed to take these actions. Practical insights for compliance and ethics professionals and commentary on the intersection of compliance and culture. Check out our Oath of Employment, which we use to not only highlight our values, but commit to them both as Zappos employees and as a business. Ethics is "a set of principles for determining good and right conduct (Willerton, 2015, p. 60). We are a special company, and pride ourselves in doing the right thing. We want people to develop and improve their decision-making skills. And that's where we're breaking new ground. A key ingredient in strong relationships is to develop emotional connections. 1. If you have any question about whether you can accept a gift, please check with your supervisor. organized under the Zappos Family. 20092023 - Zappos.com LLC or its affiliates. A story that changed our perspective of Zappos is about a customer who returned her husbands shoes after he passed away. This was a hard decision as the company cherished every employee. Communication is always one of the weakest spots in any organization, no matter how good the communication is. All corporate assets must be properly protected and asset records regularly compared with actual assets. Book an office hour. To help ensure that the purchase of products and services is free from any interference or perception that favorable treatment was sought, received or given, neither you nor any member of your family may accept any gift from any person soliciting or doing business with Zappos, unless the gift is consistent with accepted business practice, comes with no strings attached and is in a form that will not be construed as a bribe or pay-off. We are ever evolving. Especially and including roles that are closest to our customers and/or issues. If it ever gets too easy, start looking for a tidal wave of competition to wash us away. If you are uncomfortable with the idea that your conduct or words will be available for all to see, you should think again about your course of action or words. Take a moment to de-stress. You may make legal personal contributions, but you may not represent that youre making any such contribution on Zappos behalf. The principle of non-maleficence requires that we not intentionally create a harm or injury to the patient, either through acts of commission or omission. Known for creating a unique company culture, Zapponians Jeanne and Jamie shed light on how each employee plays an integral part in the process. You can set values and identify the behaviors that you want to be the core of your culture. Whats the ROI on hugging your mom?". s. Truebut the happiness hippie is a major factor in ethical decision making. Ask yourself: How do you plan and prepare for change? As alluded to at the beginning of this Code of Conduct, ask yourself if you would be embarrassed or uncomfortable if your supervisor found out about the gift in question. Part of being in a growing company is that change is constant. There are many stories regarding the remarkable things that Zappos employees have done for their customers. I don't have to pretend to be something I'm not, which makes Zappos a comfortable place to be. Are you afraid of making mistakes? Having identified with this ethics-laden culture, Zappos has so far created a favorable and productive working environment. Anyone who wants to compete with us has to learn the same things, so problems are just mile markers. In response to these situations Zappos contacted each customer informing them of the predicament they were in. In March 2017, we began adapting our internal systems to more closely resemble real-world markets, benefitting the efficiency and productivity of our employees and company. Every company onboards differently. And for these Zapponians, it's the perfect backdrop to build meaningful connections. Zappos was able to keep its unique culture and core values. While this Code of Conduct addresses a wide variety of topics, you need to use your good judgment and common sense as it cannot, and does not, address every possible situation. Ethical practices rating: 5.0 - 1 rating Yes, Zappos does support ethical practices. Welcome, my friends, to your Zappos Oath of Employment. Significant others include persons living in a spousal relationship (including same sex) or familial fashion with the employee or consultant. Zappos has addressed some critical challenges, handling them with agility, strength, and precision. You are also prohibited from using Zappos property, information or position for personal gain, or competing with Zappos or Amazon. It combines two ethical convictions: respect for the dignity of the person and recognition of the diminished autonomy of others. The ethics website is http://www.lighthouse-services.com/incidentlogin.asp (user name: Zappos, password: Zappos). That part is fairly easy. We value passion, determination, perseverance, and the sense of urgency. Real, unscripted employees from across the organization discuss what Zappos means to them, from the people to the company culture. That is the cycle of growth, and like it or not, that cycle won't stop. This abstract system eliminates managers and much of the corporate hierarchy in favour of esoteric, philosophical concepts and flat, self-directed leadership. Reports made on the Ethics Hotline may be made on a confidential and anonymous basis. Our culture would not be what is it today without the people, past and present. How do you get your fellow circle members to grow personally? What are some creative things that you can contribute to Zappos? It's important to constantly challenge and stretch yourself, and not be stuck in a job where you don't feel like you are growing or learning. Subscribe to our newsletter. http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand Have you WOWed at least one person today? In any case where you are unsure about the propriety of an event or action, please seek out your supervisor, the director or Vice President of your department or business division, or the Zappos Legal Department for further guidance. We are all protectors and cultivators of the Zappos Culture; it's what makes it unique and something that changes every day. Our philosophy at Zappos is to WOW with service and experience, not with anything that relates directly to monetary compensation (for example, we don't offer blanket discounts or promotions to customers).We seek to WOW our customers, our co-workers, our vendors, our partners, and in the long run, our investors. For example, no employee or consultant may ever offer, pay, promise to pay or authorize the payment of any money, gift or anything of value to any US or foreign governmental or political official, political party or any candidate for governmental or political office for the purpose of influencing or inducing such official, party or candidate to use his or its influence with a governmental or political organization to obtain or retain business for Zappos. We believe that in general, the best ideas and decisions can come from the bottom up, meaning by those on the front lines that are closest to the issues and/or the customers. You must maintain the confidentiality of information Zappos, Amazon, and our business partners (e.g., vendors, customers, service providers) entrust to you, except where disclosure is clearly authorized or legally mandated. It's hard but if we weren't doing something hard, then we'd have no business. 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