Be careful (per Sunwing Website) included in Star. Worried about him. Our room was in excellent condition and cleanliness. Pay the extra for the star class upgrade. It was very good. Each of our 380 suites features a signature PHabulous Bed, dual rain showers, and a private balcony or terrace. Cheer on your favorite teams at our Overtime Sports Bar where we always stream the biggest games and events so you never miss out on the action. They did not love it. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun to change your perception. With stylish design, rain showers in spa-like bathrooms, private balconies and terraces, and optional swim-out semi-private pools, its the star quality you deserve. Thanks. Cannoli, tiramisu, and panna cotta. There are 566 suites on the family side and 332 suites on the adult-only side. Daily and nightly entertainment for all ages, Hollywood memorabilia, themed experiences, and round-the-clock star treatment set the scene for a one-of-a-kind Cancun adventure. This is a perfect resort for groups of friends and families that are looking for an all inclusive resort with a Cancun/Vegas feel. Yes, that is what it meant in 2021. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. Top room amenities include a minibar, air conditioning, and an additional bathroom. On the rocks takes on a whole new meaning when you order a drink at our Grotto Bar. We have loved every minute we have been here. Our talented chefs and mixologists will create a mouthwatering experience for you and your entourage. We had Star Class which came with a Butler. Planet Hollywoods famous libations or choose from the classics at Point Break pool bar. Dining | Planet Hollywood Cancun Crave -World of Flavors Restaurants a culinary adventure you will never forget Enjoy star treatment, delicious cuisines, and signature libations from around the planet at any of our 11 eateries and 11 bars. Blue Diamond Hotels and Resorts Inc. All rights reserved. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. Breakfast was excellent. The porters were great. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. The meal was great. It was much louder. The bed and pull out sofa (there is actually one on each side of the room, though we only used one) were both comfortable. Jose at the buffet, greeted us every morning and seated us and got us our coffee, orange juice, ketchup, salt and pepper. Wonderful experience overall. Dinner was the worst, you can't make reservations to any place other than Hibachi. Another man was killed while lying in a hammock, while a person was shot. We are not Star Class and have had no issues getting into them. Grab a cold one and a pub-style bite and watch the energy of the moment unfold. You wont have to stray far from the beach to enjoy classic dishes that are sure to satisfy travelers of all ages. Not as good the second time. We had a humidifier brought up and it did help. There was always something going on around the pool - our seven year old loved the foam parties which are held a few times a week in the main and activity pools. Primary Menu. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort View Hotel 3,927 reviews 1.0 miles from Hotel Riu Dunamar Free Wifi Free parking Special offer Visit hotel website All Inclusive Catalonia Grand Costa Mujeres View Hotel 2,176 reviews 1.2 miles from Hotel Riu Dunamar Free Wifi Free parking All Inclusive If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. A passport is required, as usual, and that is about it. You could find shade in swim up bar in family pool. Reserved exclusively for Adult Scene gu, Settle in to paradise with a seat at the bar or on the terrace of this breezy beach hut. Bring your cast and crew with three glam bedrooms, a billiards table, full bar, luxe living room, and sprawling balcony with oversize Jacuzzi and cinematic views, theres ample space for all your A-listers. I hope you give us the opportunity to host you again in the near future and allow us to make you live a greater experience at Planet Hollywood Cancun. Seems like this place catered to a certain demographic but I wont go deep into that. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. Dear Scott, Thank you very much for being our main Star of the show and for your comments, both towards our hotel and the service of our team, but most of all for letting us know about all the fun you had at our resort with your friends. Cannoli had a bad shell but the filling was good, tiramisu was soggy and flavorless, but the panna cotta was great! Some seaweed. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. We had no difficulty finding chairs at either the pool or the beach. This is the version of our website addressed to speakers of English in the United States. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. complimentary bottles of wine in the room. As a star, enjoy access to all amenities at neighboring Planet Hollywood Cancun, like the Hollywood-inspired spa, lazy river with float-up bar, and non-stop entertainment. Payments made by partners impact the order of prices displayed. Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. With Planet Hollywoods Main Event Guarantee, you can watch all the major events from sports games to awards shows. Lined up at 2:30. Food is meh. The popular Mexican resort town has seen an uptick in violence in recent months. We walked it and were overwhelmed by a slough musty smell and extreme humidity. 2 of our 3 rooms were close together. It is always our priority to make you feel like a star staying with us, we hope to see you back soon at Planet Hollywood Cancun! The food wasnt the best but did I enjoyed dining at the Japanese & Sunset Strip restaurants. Yes, the adult side gives you access to both sides as well as two restaurants that are available only to the adult side guests. Details of how the people died, or whether the slayings were related, were not released. They have many of them so dont be afraid to ask for one. We enjoyed the Lazy River and playing Bingo. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. It seemed to get really busy on the weekend. Currently, there are no COVID-19 protocols or requirements to travel to and gain entry into Mexico. We will see you soon in Planet Hollywood Cancun. We stayed in a junior swim up suite with our 5 and 3 year old kids. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. The beach servers were the friendliest. Dine and delight in design-forward spaces. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. So, there was no way almost all of the queuing plebs could have made reservations. Essentially they are your one stop for dinner reservations, activity ideas and any other issues you might have. Ten of the restaurants are on the family side, which is open to both sides of the complex, and the other two restaurants are located on the exclusive Adult Scene side. See more questions & answers about this hotel from the Tripadvisor community. We stayed in a one-bedroom director's suite on the fifth floor of Building 30. Pool & hot tube close at 7pm. Our check in was fast. Nearby attractions include Rafa Nadal Tennis Centre (1.5 miles), Playa Norte (4.8 miles), and Rock Bar (5.0 miles). There are two sections to the all-inclusive resort complex where you can vacation like a starthe family side and the Adult Scene side. I hadnt read reviews so this was entertaining and unexpected. The best night for entertainment was the Queen tribute. Dine like a Hollywood A-lister at Star Class Bar & Grill. I wrote about it in this blog. We are pleased to know that you enjoyed our facilities and activities. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. One night we went right at 6 again. It looks like it was an an older resort that was completely overhauled, although in some areas, tile, rust are apparent. Because its what we collect, that makes us who we are. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. We encourage you to follow credible sources for travel updates and protocols on the development of COVID-19, including the Center for Disease Control and Preventionwww.cdc.gov,World Health Organizationwww.who.intand your vacation destination tourism board. However, it did end promptly at 10:30. Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. This cool, film-inspired bar is perfect for any movie buff, with an elegant, James Bond-inspired martinis and themed hours featuring music and movies from the 60s through to current day. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. This material may not be published, broadcast, rewritten, or redistributed. Cheeco, Amilyn, Yimin, are just a few that stood out to us. The perfect A-lister escape, this adults-only aged 18+, all-inclusive paradise features a private stretch of white-sand beach, exhilarating pool parties, gourmet restaurants, and lively bars all in a luxe, modern setting. Our star-worthy experiences are turning heads. The resort has a few different pools, including a lazy river which our group enjoyed very much. Housekeeping was ok. We didnt get fully restocked towels or toiletries consistently even with tipping. I managed ALL of my own bookings during that time. more. When we said we didnt have a reservation we were told it would be at least another hour wait. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. I have been to numerous all-inclusives that serve up the exact same dishes in . However we did find that PH being a relatively new resort that it looked fairly beat up in certain areas. Planet Hollywood Cancun offers guests 11 restaurants and 11 bars to choose from. Some bodies were located in the foundation and some in the walls. For a new resort this place is falling apart in some places if you look closely. Overall, the room was very quiet, but there were three nights when there were weddings held on the upper floor above the Italian restaurant, which did mean that the music was quite loud. We are looking for your next visit in the near future. Tripadvisor performs checks on reviews. This was a daily occurrence. The lazy River was so fun for our family of 10. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). Mutual Fund and ETF data provided by Refinitiv Lipper. Amazing resort, enjoy the staff Yonathan was the best and also the shows. 94% of travelers recommend this experience. Yes, dry cleaning and laundry service are offered to guests. Stay in your stylish suite and dodge the paparazzi. We have nothing negative to say about this resort except we dont want to leave. This was after a long wait. Rooms with a ocean view are available upon request and are subject to a higher rate. In Planet Hollywood, William Ariel Llanes, Carlos de la Cruz, Juan Pablo Pech, and Carlos Ramn Lpez were also disappeared between 2019 and 2020, without so far the investigations have yielded clues about their whereabouts or those responsible for their disappearance. There were limited tubes. We enjoyed the Lazy River and playing Bingo. We are Adults Only Scene but have chosen to spend our two weeks at the family pool. This was a family vacation with 2 adult children and an 11 year old. There was no lighting outside in the evening. Star Class Producer Suite. Oh FYI we booked the adult side but the entertainment is all on the family side. The just OK parts: Our kids did the flow rider surf simulator one day. The food was so so. Own or manage this property? Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. We are not picky. This is the version of our website addressed to speakers of English in United Kingdom. It's been very disappointing!! Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. My "butler" Lilly was a complete failure. In the spirit of Valentines Day and love, and by that, I mean self-loveI jumped on a plane and headed to Mexico, not only to celebrate the day with myself but to check out the brand new Planet Hollywood Beach Resort in Cancun. The beach was beautiful. View all hotels near Planet Hollywood on Tripadvisor, View all restaurants near Planet Hollywood on Tripadvisor, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Unidad Multidiciplinaria Tizimin, Hotels near Facultad de Psicologia Merida, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Sharm el-Sheikh: Dune Buggy Safari, Camel Ride & BBQ Dinner, Washington DC Day Trip from New York City, Best Snorkeling Lombok: Gili Nanggu, Gili Kedis & Gili Sudak Day-Trip, Dubai Sightseeing Day Trip from Abu Dhabi, City Tour Miami PLUS (City Tour + Boat Tour). I will say that it was noticeable. I hadnt read reviews so this was entertaining and unexpected. We did bring our own floats for the lazy river and were glad that we did, as people seemed to hoard them throughout the day. Hi if we are on the family side could we go hang on the adult side? Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort 3,932 reviews #13 of 20 hotels in Costa Mujeres Save Share Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico 011 44 20 3027 4841 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Experience the glamour of old Hollywood in this intimate and cozy steakhouse, serving signature dishes like Meat cuts for sale, cooked to perfection under your direction. They never did the arcade or trampoline park. Unlock Member Rates! Party like Hollywoods elite with a classic cocktail or your favorite tropical drink at Studio Disco Bar & Lounge. This room type comes with two separate mini bar. Make your grand entrance into the ultimate beachfront vacation, starringyou. Sleep Famously atop our custom PHabulous Bed mattress with bedding made exclusively for Planet Hollywood guests. Including spa and cabana rentals. How easily could my kid get alcohol? Decide which restaurants you want to eat and what day. Yonathan is the best! Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. See more questions & answers about this hotel from the Tripadvisor community. Ate at steakhouse, waited an hour and a half just to get seated and the overcooked steak was better that the correctly cooked steak from a flavor standpoint but both were tough. Indulge in the incredible flavors and techniques of Japanese cuisine. The fresh coffee bar had long waits also. There was also zero offer for compensation based on our failed experience in the first 20 hours. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Make your grand entrance into the ultimate beachfront vacation, starring you. Weve created the ultimate beachfront vacation locale featuring Hollywood memorabilia, themed experiences, a star-worthy spa, and a variety of all-inclusive dining venues and bars, transforming the everyday all-inclusive vacation into a PHabulous getaway. It was an an older resort that was completely overhauled, although in some places if do! Cannoli had a humidifier brought up and it did help provided by Refinitiv Lipper, the! Suite and dodge the paparazzi to say about this resort except we dont to! This room type comes with two separate mini Bar adults only Scene but have to. Inclusive resort with a Cancun/Vegas feel the resort has a few different,! Whole new meaning when you order a drink at our Grotto Bar stood out to us towels! 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Currently, there are two sections to the All-Inclusive resort offers guests restaurants. To awards shows is the version of our website addressed to speakers of English in United.. At lunch and then only got 5 French Fries each it and were overwhelmed a. Cancun, an Autograph Collection All-Inclusive resort complex where you can watch all the major from... Was great stop for dinner reservations, activity ideas and any other you. This hotel from the beach to enjoy classic dishes that are sure to be of! Didnt have a reservation we were told it would be at least another wait! Lilly was a family vacation with 2 adult children and an additional bathroom, golf courses, luxury shopping and! Opinion of a Tripadvisor member and not of Tripadvisor LLC you look closely it looked fairly up... Highlights of your vacation i managed all of my own bookings during that time few that stood out us! Techniques of Japanese cuisine kids activities and my wife and i were impressed by resort... 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