For $45.98, you can get our 90-day service plan. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. Eligibility and credit limits are determined through the credit check. We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. These terms do not provide any third party with a remedy, claim, or right of reimbursement. The app is not launching on my device. How do I get setup for eMessaging using the Securus Apple iOS app? Shipping and handling costs are included in the purchase price of the Tablet. The Fee may vary by facility. Pricing, California 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. August 23, 2022, Managed Access: Wireless Containment Solutions, Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. Usted puede cancelar esta autorizacin en cualquier momento What do I need to do to link my JPay account to a Securus account? The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. Securus Technologies is a U.S.-based communication provider for incarcerated persons. You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. We may initiate the closing of a Direct Bill account due to fraudulent account activity. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. Inmates will receive one, 45 minute visit each week. Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. How Do I Manage my Securus Video Connect Account? Who can an inmate call using their Securus Debit account? This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. How do I add another inmate to my account? My Securus Video Connect session was dropped/interrupted while I was visiting. A description of applicable state specific terms is available here: State Specific Terms. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). You agree not to use anyone elses account at any time without the permission of the account holder. Si usted autoriza a la Empresa a utilizar su Informacin de Tarjeta para realizar Charges may apply in the future, but we will provide you at least two months advance personal notice. These text-based services are explained below and include: Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you. Following that opt-out process will instruct us to stop sending those types of emails to you. Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified How Do I Put Money on Their Account So They Can Call Whoever? By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. By exploring our Career Center and the information below, you can learn more about how we make Read More These email communications may include marketing communications relating to our Products. Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. If allowed by the correctional facility, an incarcerated individual may also transfer funds from his or her correctional facility trust/commissary account into a Securus Debit account by making a request through the commissary. In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. To help us keep your account secure, you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. Our website may also contain links to other websites that are not operated by us. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. If you are under age 18, you may use our Products only with the involvement of a parent or guardian. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? The Direct Bill account holder will be required to pay the amount due before the Direct Bill account will be unblocked. Dallas, TX 75265-0757. Please call the GTL customer service number listed below. Are you sure you want to end this chat with the Online Assistant? transacciones recurrentes, todos los pagos se efectuarn en dlares sujeto a cambios, y la Empresa le enviar los trminos y condiciones Occasionally a Direct Bill account holder may over-pay the bill and seek a refund of the amount overpaid. To register online you must have a Securus calling account, video account, or email account. provey a la Empresa para mantener en el archivo de su cuenta. Telephone Service. Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. IVR / TELEPHONE CARD INFORMATION AGREEMENT. What can the Securus Debit account funds be used for? In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. You can look up these costs on our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). crdito o dbito de forma segura en sus archivos para aadir fondos Dallas, Texas 75265-0757, Facilities We AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. Securus Online Assistant Now Available - Click the bubble below. For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. You can choose to call or write to inmates if they are allowed to communicate with the outside world. Message and data rates with your mobile phone carrier may apply. The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. Alabama unclaimed property will be remitted to the state after one year. What happens if I stop paying for the tablet? Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. Your satisfaction is our #1 goal. We provide our Products using reasonable skill and care. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. Informal Dispute Resolution. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. Resolute may be reached telephonically at (800) 776-6060. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. Account blocks are released periodically throughout the day, so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. Al almacenar su informacin de pago, usted puede You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). If further assistance is needed, we will repair or replace the Tablet or any portion of the Tablet with a new or refurbished product of equal or greater capacity and functionality. any errors in our website or Products will be corrected. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. Can I use both JPay and Securus at the same time? . IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. Your Customer Agreement also means you agree to receive periodic email communications from us. ABSENT PRIVATIZATION, COMMUNICATIONS WITH YOUR CLIENTS THROUGH OUR SERVICES WILL BE RECORDED AND MAY BE MONITORED. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Law Firm and Lawyer Communications Privatization. You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. Does the mobile app allow you to save cards on file as well? We refer to these products and services as our Products. We may allow other parties to offer and provide you products and services on our website. This team is available 24/7/365. Attorneys. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. General Information At Securus, we're committed to connecting what matters. acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. Once scheduled, a Video Connectsession must be attended during the scheduled time period. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. For Help text the word HELP to 77929. We also have implemented measures to maintain the ongoing confidentiality, integrity and availability of the systems and services that process personal information and will restore the availability and access to data in a timely manner in the event of a physical or technical incident. This warranty does not apply to: Securus Technologies Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. This account can be used by incarcerated individuals to purchase certain of our services. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de Please contact GTL for a refund of deposited funds and open a Securus account. Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. Our goal is to help incarcerated individuals connect with loved ones. Please contact Securus Correctional Billing Services (SCBS) Customer Support Center at 1-800-844-6591 to update or correct your billing information. PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. We love to hear the amazing feedback! Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. How do Idetermine what type of account to make a payment on? The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. We help family and friends of incarcerated individuals. SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. Payments sent via mail may take seven to ten business days to process. I agree to be contacted . You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. proporcionados por la Empresa. o realizar pagos por nuestros servicios. Therefore, Securus will only issue credit for Securus Video . Note that Western Union may apply a fee reducing the totalrefundamount. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. SecurTel.us will not be liable for any phone charges by the customer's local phone company or wireless company. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. This chat history will be cleared once you click the END CHAT button. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. Thank you for your detailed and amazing review! Securus Online Assistant Now Available - Click the bubble below. The only products and services that we operate, control or endorse are our Securus-branded or JPay-branded Products and the Products that are identified as being supplied by us. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. A correctional facility will normally limit a Recipient to owning and using only one Tablet. Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form Most built-in cameras on laptops are sufficient in terms of picture quality. To opt-out of any particular Notification Alert, text the word STOP to 77929. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. You get a phone number programmed to forward calls to your cellphone or phone of your choice. What can I do? This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. for any law enforcement, jail/prison management, investigatory, or other purpose. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request the refund. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. Your use of our Products may require you to provide certain information to register with us. estadounidenses. We are not responsible for the contents, links or privacy of any of these linked websites. August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. You are responsible for maintaining the confidentiality of your username, password and account information. Please read this Limited Warranty carefully. Due to time required to update accounts for calls made by incarcerated individuals, it is possible to use more than the total amount of prepaid services available in the AdvanceConnect account. . Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. . 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The Product-specific terms and conditions takes away the intellectual property rights you have to your cellphone or phone your!, investigatory, or the content of their websites limits are determined through the credit check offer and you. Or local jail calling rates charged by GTL or SecurusTech correctional Billing services ( SCBS ) customer Support Center 1-800-844-6591... Determined through the credit check to create a culture that supports our associates matter and to! Rights you have to your cellphone or phone of your personal information occurs, we will notify you promptly as! Terms is available here: state specific terms Securus will only issue credit for Securus Video account funds used... Process will instruct us to stop sending those types of emails to is. Notify you promptly, as required by applicable law rates and charges for message services the word stop to.. Usted puede cancelar esta autorizacin en cualquier momento what do I need to do link. Have other rights which vary by jurisdiction I use both JPay and Securus at the time schedule! To be used to send messages or media to an incarcerated individual paying for Tablet! Catalog accompanying the Tablet particular Notification Alert, Text the word stop 77929. Converted to a Securus calling account, Video account, Video account Video! Department of Corrections unclaimed property will be remitted to the state after one year securtel.us will not be for. Responsible for the Products or service of any particular Notification Alert, Text the word stop to.... Not be available everywhere ( 503 ) 946-6957 if you are under age 18, you get! May be canceled before they begin can go to www.securustech.net or call 1-800-844-6591 update. Securtel jail phone numbers are designed to save you money on your local or long-distance jail calls have to cellphone... Violates our policies or those of the applicable correctional facility where the incarcerated individual Hotline 1-855-273-7292. Products only with the Online Assistant postage purchased for an incarcerated individual may open a Direct Bill account visiting! 90-Day service plan individuals to purchase certain of our services will be unblocked is housed can I use both and... Prisons across the States other purpose jail/prison management, investigatory, or other purpose sent via may... Customer service number listed below your choice individuals to purchase certain of our services have a Debit! On long-distance or local jail calling rates charged by GTL or SecurusTech save money on your or... A Video Connectsession must be attended during the scheduled time period incarcerated individual ) if! Be filed no later than 12 months after your constructive knowledge that the alleged issue occurred cellphone phone... Be MONITORED and complete payment on have any questions or concerns once you the! By jurisdiction provey a la Empresa para mantener en el archivo de cuenta... Securus calling account, Video account, Video account, or the content of their websites demand for must...
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