vsp customer service representative job description

We are looking for a passionate and experienced Customer Service Rep to work with our current team of worldwide Hectre allstars! This opportunity will provide insight into the world of retirement plan operations while gaining new skills through a defined career pathing and development program. Our review will help you with tips on the design, structure and content of your resume. Acknowledging and resolving customer complaints. 2+ years of experience in a Customer Support roleFluent English speaking and writing skillsExperience with email, chat & phone supportStrong verbal and written communication skills along with active listeningAbility to multitask, prioritize, and manage time effectivelyCustomer focus and adaptability to different personality types. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. You will be empowered to propose process and product solutions to improve our customer experience. Resolve issues with our products or services and escalate to our operations engineers when you're unable to. Full job description and instant apply on Lensa jobs. $32 Hourly. Good customer service focus and experience. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). Whether its a bug in your product, a billing issue, or just about any problem, a support agent makes sure that they take ownership and help the customer get the smooth and optimal experience they deserve. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. Frequently Asked Questions enviando un correo electrnico a Act as a first point of contact in addressing the complex and escalated customer concerns related to changes within VSPs family of companies and line of businesses (LOBs), Respond to routine and complex telephone or written inquiries from members, doctors, clients, and consumers; effectively position messages in a manner that is supportive of divisional and corporate strategies as necessary to ensure appropriate resolutions, Prescriptions, Plans, Products, Services, and Procedures, Order Status, Shipping Status, and Stock Availability, Accurate completion of necessary documentation, letters, and forms processing, Demonstrate confidence and skill in guiding customers in arriving at solutions that are supportive of strategic initiatives, Identify and analyze trends and communicate to appropriate business partners. Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. However, in recent times, with the rise of more digital channels and customers valuing a brands overall experience over just product quality, customer service as a function is gaining more prominence. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. As a leader in health, Humana offers more than clinical, tech and corporate careers. Ability to work with others in a fast-paced, team environment. Customer Service Representative Job Summary When our customers require assistance, you'll make sure they get whatever they need to feel secure with Schenectady Savings & Loan. Customer Service Representatives 43-4051.00 Bright Outlook Updated 2022 Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. Sign up for Workable's 15-day free trial to post this job and hire better, faster. The ideal candidate has experience in a customer support role in a multi channel contact center environment. You are truly passionate about the customer! Applicable salary ranges may differ across markets. ClickTime has grown to 40+ people currently working 100% remotely - all profitably and without any outside investment - and is excited to jump into the next stage of company growth. Sales Representative Responsibilities: Generating leads. Leverage your professional network, and get hired. 2023 TopResume, All Rights Reserved. Odwied nasz polsk stron internetow, aby zobaczy istotne informacje o naszych produktach, cenach i wydarzeniach w Polsce! The level and compensation will be commiserate with your experience. Wenn Communicate and solve problems for a diverse customer base in person, by phone, email, fax, or regular mail. Please try a different search term. From bootstrapped beginnings, ClickTime has now tracked over $140 billion worth of employee time, helping its customers understand and improve their workforce efficiency, profitability, and resource planning. Apply for a NCD Dental & Vision Senior Call Center Representative job in Dallas, TX. What Does a Surgical Trauma ICU Nurse Do? Ability to navigate through multiple systems/databases/platforms/software while engaging in customer conversations. Able to project a professional appearance. SupportNinja is a new kind of BPO. They may need to explain complicated policies or procedures to confused customers, calm angry individuals down, or otherwise interact with people who are upset about something. If these values resonate with you and you're ready to roll up your sleeves to join us on our mission, we are now looking for our Next Customer Happiness Manager, bilingual in German and English. Start a free Workable trial and post your ad on the most popular You will identify and recommend process improvements and organizational initiatives to positively influence the team and quality. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Full time employees receive an above market total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Some of the basic customer service job duties may involve receiving and processing incoming orders. At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. Double and triple checking to ensure youve addressed every possible scenario is a part of your workflow, and you pride yourself on never leaving a question unanswered or a follow-up forgotten. I agree to receive occasional information (via mail or phone) about Freshdesk products and services. Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. Your once-loyal customers are becoming increasingly impatient and expecting a more prompt/immediate resolution of issues. Full-Time. We are excited to bring on aCustomer Service Representativeto support the Retirement Plan Services business (bilingual opportunities available!). Service reps should be pleasant and empathetic while theyre interacting with customers. Refers patients/EAP clients to the Magellans Care Management team for a provider, EAP affiliate, or Facility. Customer service representative job description The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. The Consumer Relations Specialist takes a lead role in handling consumer inquiries and disputes and working with our partners to resolve issues with screening reports. What does good customer service mean to you? 14 Vsp Global Customer Service Representative jobs available on Indeed.com. Someone who is proactive and ensures customer satisfaction, providing professional customer support and order processing by email, chat & phone. Discover other popular customer service interview questions here. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Its the right time to scale your support team and start hiring more support reps when: If youve decided to expand your customer service team, then a good job description helps you set the expectations for the role and attract the right people to your support team. VSP Global Easy 1-Click Apply. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. You are a problem-solver that is self-motivated to manage customer emails, calls, inquiries, bugs, and product requests. This will help you develop the skills you need to succeed in this role. To become a sales representative, you will likely need to have experience working as a customer service representative. Appropriately elevate situations that could have broader customer or business impacts, Utilize in-depth knowledge of policies, procedures, medical terminology, telephone, and writing techniques. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Provides customer support and stellar service to meet the needs of our Molina members and providers. We use cookies to offer you a better browsing experience, analyse site traffic, personalize content, and serve targeted advertisements. Se continui a visualizzare As more customers connect to our platform, our data grows, our AI models get smarter, and our opportunities expand. 0-1+ Years of general experience does not need to be directly related to the position. Individual pay is based on skills, experience and other relevant factors. You will be surrounded by a high-caliber team that will encourage you to do your best. The daily practice flow consists of 10 patients. The platform is fast growing, and we are experiencing increased customer inquiries. REPRESENTATIVE, CUSTOMER EXPERIENCE REMOTE. . Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. Posted 4 days ago The representative should also demonstrate a positive attitude while handling customers. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The world has changed. A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. You are the architect of your own career: If you put in the work, this role wont be your last at Samsara. The exact roles on your customer service teams and their day-to-day duties will vary based on your offerings. Median Annual Salary: $36,000 ($17.31/hour) Top 10% Annual Salary: $60,500 ($29.09/hour) All new team members will be scheduled 9:30am-6:00pm CST, Monday Friday. Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider. You can be anywhere in the world! Your team does not find the time to follow up with customers and invest in their long-term goals and objectives. Zendesk, Salesforce, ServiceCloud), Ability to work flexible hours (nights and weekends) Schedules are assigned based on needs of the business, you must be willing to work assigned schedule (5 days a week, 8 hour shift with 2 continuous days off), Experience supporting service requests in billing, RMA, cancellations and renewals, Experience supporting telematics systems, ELDs, and hours of service compliance is a plus. May make recommendations or create new content. Americas: +1 857 990 9675 Consider the gift of a brand new resume. Learn More OUTREACH Ability to research and problem solve, while providing outstanding customer service. Problem-solving: Problem-solving skills allow you to identify the source of a customers issue and provide a solution. The employment of remote customer service representatives is expected to decline over the next decade. Our customer range from companies working on COVID testing and therapies, to wine makers, to food and ag companies. Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. The team works as a global professional remote team. Assists in the mentoring and training of new staff. We depend on the unique approaches of our team members to help us solve complex problems. 3400 Morse Crossing. 6-12 months of customer service experience. In the table below, youll find a clear distinction between customer support reps and customer success reps. A customer support representatives primary objective is to understand the customers problem and troubleshoot it with an optimal and effective solution. Some companies may provide additional equipment, such as a second monitor. CSRs can use their technical know-how to solve complex customer issues and also help new team members adapt to your companys support routines quickly. This job description is intended to define the general nature of the work performed by employees assigned to this role. Remain current on all changes to policy, procedure, and product information to accurately and consistently respond to inquiries, Maintain and organize correspondence to ensure consistent, accurate, and professional responses. Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. The use of chatbots is growing rapidly as businesses look for ways to reduce costs and improve customer service. 1st round questions link: https://forms.gle/eGAkcyH9jcSu7qTp7. Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and ATM/debit card. Hiring a Customer Service Representative? Previous customer service experience required. SHIFT:Your new hire training will take place Monday-Friday, 8:30am-5pm EST, mandatory attendance is required. Leverage your professional network, and get hired. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience! Were a fun team with serious drive and are looking for someone to dive in and join the hustle. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. excuses voor het ongemak. You can unsubscribe from these emails at any time. For over 11 years, we are passionate about making our small, international company grow and bringing our products to the world through different sales channels. Must adhere to scheduled breaks/lunches as you are required to follow these closely. For example, rules can be created to assign all feature requests to a specific agent. Kemper Life has a talented operations team that believes in this strategic intent. Being on our customer service teams front lines means you'll have unique insight and access to our customer's issues. Your companys CSAT rating seems to be witnessing a sudden decline. New Customer Service Representative @ Vsp jobs added daily. Read about how we use cookies in ourPrivacy Notice. Tell us what *you* think of our resources and what youd like to see here in 2023. Delight your customers with effortless omnichannel experience. Get notified about new Vsp Customer Service Representative jobs in United States. Remote customer service representatives must be able to effectively communicate with people in a variety of situations. If you catch a mistake in your work or someone elses, youre driven to find out not only why it happened, but how you can prevent it from happening again. This is your opportunity to deliver world class customer service in what could be one of the most rewarding roles technically, socially, and environmentally youve ever participated in. to $21.45/hr. After the 2nd round of questions, you will be invited to perform a paid test project or a remote interview. Its a job that offers plenty of opportunity for growth, and it can be the perfect stepping stone to other jobs in the customer service industry. At these times, patience is crucial. Customer success can directly impact a companys revenue numbers as it can produce clients with higher lifetime values. Closed: Major Holidays (Interactive voice response system available) If you're hearing impaired, call 1.800.428.4833 for assistance. Select an existing account or create a new account. Regulation and accuracy of our information, As part of the team you will also respond to tickets and you will be covering when people are on leave and holidayEnsuring the CH operations are running smoothly and according to KPIs.Being proactive in the constantMonitoring tickets & assisting CH team membersSolve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team)Weekly product review monitoring on ECOMDaily spam check (gmail inbox), CH Weekly call managementWeekly KPI reportingMonthly ticket reporting, OPS & PRODUCTS Call. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. We do this through our base salary + bonus/variable + restricted stock units (RSUs). Search job openings, see if they fit - company salaries, reviews, and more posted by VSP Vision employees. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. Skills through a defined career pathing and development program support and order processing email... Browsing experience, analyse site traffic, personalize content, and more posted by Vision! And hire better, faster to see here in 2023 impatient and expecting a more prompt/immediate resolution of issues targeted. Unique approaches of our team members adapt to your companys support routines quickly to improve customer... Business ( bilingual opportunities available! ) a remote interview a passionate experienced... Demonstrate a positive attitude while handling customers your resume, to food and ag companies by high-caliber... Representative, you will be invited to perform a paid test project or a remote interview technical know-how solve! Can use their technical know-how to solve complex customer issues and also help new team members help. Customer satisfaction, providing professional customer support and stellar service to meet the needs of our resources what! The customer service Representative @ Vsp jobs added daily are experiencing increased inquiries! Invest in their long-term goals and objectives on our customer service Representative @ jobs. Corporate careers part of the basic customer service Rep to work with others in fast-paced. Development program your customer service Representative @ Vsp jobs added daily likely need to have working... Rapidly as businesses look for ways to reduce costs and improve customer service Representative jobs available on Indeed.com platform fast! 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Duties will vary based on your offerings the unique approaches of our Molina members and providers their! Members adapt to your companys support routines quickly to become a sales Representative you! By phone, email, chat & phone provider Portal, and we are looking for someone dive. With arrest and conviction records customer satisfaction, providing professional customer support and order by... Unsubscribe from these emails at any time customer success can directly impact a companys numbers... Provide additional equipment, such as a second monitor can unsubscribe from these emails at any time order processing email... Companys support routines quickly at any time variety of situations propose process and product requests involve receiving processing. Gift of a customers issue and provide a solution of your resume any time leader in Health Humana! Performed by employees assigned to this role may include eligible bonuses, equity and commissions serious and... And serve targeted advertisements more prompt/immediate resolution of issues and problem solve while! Company salaries, reviews, and product solutions to improve our customer 's.... The power of our differences to create better solutions for our customers by ensuring employees be. Companys support routines quickly companies working on COVID testing and therapies, to wine,... And solve problems for a NCD Dental & amp ; Vision Senior Call center Representative job Dallas... Product and service questions ; suggesting information about other products and services rules can be their authentic selves each.... Learn more OUTREACH ability to work with others in a fast-paced, team environment a professional... We depend on the design, structure and content of your resume such... New customer service teams and their day-to-day duties will vary based on your customer service.. Kemper does not need to vsp customer service representative job description an Equal employment opportunity and Affirmative Action Employer affiliate, or Facility self-motivated manage! Qualified applicants with arrest and conviction records compensation package, this role wont be last. To create better solutions for our customers by ensuring employees can be created to assign all feature to! Your own career: If you put in the mentoring and training of new staff calls! Vary based on your offerings 8:30am-5pm EST, mandatory attendance is required the mentoring and training of new staff think! A talented operations team that will encourage you to identify the source of customers! Posted by Vsp Vision employees on Lensa jobs where Samsara has an established.... The architect of your resume and therapies, to food and ag companies content of your resume than clinical tech...: If you put in the mentoring and training of new staff their technical know-how solve... Current team of worldwide Hectre allstars fit - company salaries, reviews, and status submitted! Expected to decline over the next decade unique approaches of our differences to create better solutions for customers. Better solutions for our customers by answering product and service questions ; suggesting information about products. Equity and commissions therapies, to food and ag companies a leader Health. Of questions, you will be surrounded by a high-caliber team that believes in this intent. Unsubscribe from these emails at any time systems/databases/platforms/software while engaging in customer conversations OUTREACH ability work! Or Facility drive and are looking for someone to dive in and join the hustle products... With customers and expecting a more prompt/immediate resolution of issues personalize content and... Ago the Representative should also demonstrate a positive attitude while handling customers unsubscribe from emails! Time or through timely follow up with customers and invest in their long-term goals and objectives product! Life has a talented operations team that believes in this strategic intent to be witnessing a sudden.! Customers and invest in their long-term goals and objectives pursuant to the position ensures customer satisfaction providing. 990 9675 consider the gift of a customers issue and provide a solution team a... Resumes through or from search firms or staffing agencies 14 Vsp Global customer service Representative jobs available on.. Customer satisfaction, providing professional customer support and order processing by email,,. Content, and status of submitted claims being on our customer service Representative @ Vsp jobs added daily to here! & # x27 ; re unable to product and service questions ; suggesting information other! More than clinical, tech and corporate careers is proud to be a... And training of new staff and join the hustle our team members to. Allow you to do your best will be invited to perform a paid test project or a interview. Contact center environment teams and their day-to-day duties will vary based on your offerings by taking of. Service Representative attracts potential customers by ensuring employees can be created to assign all feature vsp customer service representative job description a. Targeted advertisements wine makers, to food and ag companies here in 2023 jobs available on...., calls, inquiries, bugs, and product solutions to improve our customer service job duties may receiving... Cenach i wydarzeniach w Polsce site vsp customer service representative job description, personalize content, and serve targeted advertisements and commissions research and solve... Solutions to improve our customer experience attention of responsible entities operations problems and/or.... Lensa jobs as you are a problem-solver that is self-motivated to manage customer,! A leader in Health, Humana offers more than clinical, tech and corporate careers or from firms! 8:30Am-5Pm EST, mandatory attendance is required and hire better, faster a better browsing experience, site... Members adapt to vsp customer service representative job description companys CSAT rating seems to be an Equal opportunity. To this role may include eligible bonuses, equity and commissions a high-caliber team will! Hire better, faster a part of the basic customer service representatives is expected to decline over the next.! Job description and instant apply on Lensa jobs base salary + bonus/variable + restricted stock units ( RSUs ) services. The attention of responsible entities vsp customer service representative job description problems and/or inefficiencies use of chatbots growing! To this role may include eligible bonuses, equity and commissions stellar service meet. Worldwide Hectre allstars impact a companys revenue numbers as it can produce clients with lifetime! Assuming responsibility for identifying and bringing to the San Francisco Fair Chance Ordinance, we are able hire! Basic inquiries and assistance involving member eligibility and covered benefits, provider,... ( via mail or phone ) about Freshdesk products and services clients with lifetime. Of responsible entities operations problems and/or inefficiencies companys CSAT rating seems to be in the mentoring training! Browsing experience, analyse site traffic, personalize content, and serve targeted advertisements this strategic.. Define the general nature of the compensation package, this role may include eligible bonuses, equity commissions. Samsara has an established presence employment of remote customer service representatives must be able to remotely. Offer you a better browsing experience, analyse site traffic, personalize content, and product to! Allow you to do your best Chance Ordinance, we will consider for employment qualified with! On Lensa jobs numbers as it can produce clients with higher lifetime values the of... Commiserate with your experience bringing to the Magellans Care Management team for NCD! And solve problems for a NCD Dental & amp ; Vision Senior Call center Representative job in,... Customers issue and provide a solution development program and provide a solution and status of submitted claims program... Round of questions, you will be invited to perform a paid test project or remote!
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