I would then suggest potential solutions such as optimizing delivery routes, reducing waste and inefficiencies, and exploring partnerships with local businesses. The first question is, what is your favorite class at the GSB? doordash critical thinking interview. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. And I think your ability to articulate that to those around you is really important. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. I would also plan the delivery route in advance to avoid any delays. And then I think the next evolution was really learning about skills in different teams. And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? 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I believe in open communication and finding a solution that works for all parties involved. What is DoorDash? Click here. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. Incorporating AI-powered chatbot for quick and efficient customer support. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. At DoorDash, designers are highly encouraged to bring a strong opinion and challenge the cross-functional partners. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. Tony Xu: Yeah, I think, again, there isnt a silver bullet and youre right. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. Im curious, how did that shape the type of business that you then want to create? Joy Huang: Nice. The company sometimes dispatched Uber cars to pick up and deliver orders, according to two former employees. I had some skepticism as to whether it would work, said Charlie Morrison, Wingstops chief executive. Interview question for Associate General Manager."We want our Dashers (drivers) to wear Door Dash shirts. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. When you start with nothing and you could still grow triple digits, the only mathematical explanation there could be is that youre producing some profits somewhere, Mr. Xu said. It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. We were looking a lot at the input metrics. Joy Huang: Thats really valuable advice. SoftBank has repeatedly pushed DoorDash to merge with Uber Eats, a subsidiary of Uber, in which SoftBank has also invested, said a person with knowledge of the conversations, but no deal happened. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. So I think its really important to be intellectually honest. Moreover, proper communication with customers and restaurants is crucial to resolve any issues. And thats really I think the spirit of how DoorDash operates. 12 DoorDash Senior Associate interview questions and 12 interview reviews. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . I have a strong potential to think outside the box and generate innovative solutions to problems. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. And during this pandemic, the right and the hard thing to do was to shelf some of our business plans, and actually, make sure that the community is safe, the dashers would be safe, that merchants would have liquidity, that we can help the community, any organization that may need our help. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. The other reason why we started with food is we knew that something like restaurant food is very perishable. I believe such a company will provide me with many opportunities to advance my career and develop my skills. Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. One example that I really loved was how you guys track drivers with the find my friends function on the iPhone instead of building out a very sophisticated back-end technology for it. Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. We're committed to growing and empowering a more diverse and inclusive community. When it enters a new market, DoorDash adds restaurants that have not signed up for delivery as a way to show restaurant owners the value it can bring, Mr. Xu said. So, what is your vision and your plan for helping the local businesses and gig workers thrive not just during the pandemic, but beyond? And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. I think it was like 15% or something like that with restaurants and would drivers want this job enough to earn to see it as an opportunity to work and that was it. It chose to work with DoorDash partly because the delivery companys technology integrated with its own. They listen to the Project Practical is a management and career blog that was created by business professionals. So thats still a big part of the journey for us right now. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. The way I like to explain to things usually everyone when you know, started were all born with zero market share. So thats the first thing. At DoorDash, the product team culture emphasizes cross-departmental collaboration. And you dont tend to just do that overnight. I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. As a professional, I believe in continuous self-improvement and actively seeking opportunities to develop my skills. 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