Both LEDs on the back of the cam will flash rapidly for about 1 minute. Do not place the camera and power cord within the reach of your baby. Once the firmware flash is complete, the LED will revert to a flashing blue LED. Warranty periods differ according to the model. Adhesive Refill Pack. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window). I have unplugged and plugged everything back in. Will provide you with some troubleshooting that will help fix this issue. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. We also may use your data to process and respond to your requests when you contact us. Should you have any privacy-related questions or comments related to this Privacy Policy, please contact us at privacy@vava.com. But, always refer to the user manual for proper protocols. VAVA makes no other express warranties with respect to the product. Hi, ken. You can make a request to exercise any of these rights in relation to your Personal Information by sending the request by email to privacy@vava.com. Our goal is to provide you with a positive experience on our website www.vava.com (website) while also keeping your personal information secure. Troubleshooting dashcam: Posted on February 9 2021 by February 9 2021. Uninstall and Reinstall the VAVA app. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. Hi Adrian. Press the reset button to reboot the device. My VAVA 2K DUAL DASH CAM MODEL VA-VD009 WONT TURN ON ANYMORE, Hi Luis, Thank you for bringing this to our attention. tried different cords and plugs. You can purchase adhesive disks to fix this problem. Hi Jorge, our apologies for the issue with your device. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. This information is all normally provided by your web browser, and we do not specifically request it, Information about your visit to the website, including the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page. We are more than willing to help. Please reset the dashcam at least 3 times. when will it be available again? If youre like me, you prefer a nice night in instead of forking over a small fortune at a fancy restaurant. We are sorry to find out that you have a problem with your VAVA product. Please check the email attachment and download it on your laptop/PC. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. You have the right to access, correct, or delete the personal data that we collect. Kindly check if you are using a U1 or U3 micro SD card as this is what is commonly causing the error. Is it possible for team vava to assist where that is concern? Check power cord if its plugged in properly to your car. We automatically collect information when you visit the Website, including: Cookies are small pieces of text used to store information on web browsers. Turn on the dash cam. $159.99 from BuyBuyBaby. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you. For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. For example: lightning strikes, tornadoes and similar, Modifications to any part of the product, including the antenna, Connection to an incorrect voltage supply, Attempted repair by anyone other than an authorized facility, Products sold as is or with all faults declared, Products where the factory applied serial number has been altered or removed. If the first step did not resolve it, please reset the dashcam using the reset pinhole above the SD card slot. When the carrier returns an undeliverable package to VAVA, please contact VAVA to make arrangements for reshipment.The 13 continental U.S. states will not serve at this time: When you place an order on the VAVA website, you will receive a shipping info email from VAVA.com. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns. 5. We accept order cancellations before the product is shipped or produced. Make sure the screen saver setting is not active. If you do not wish to receive direct marketing material from us or a third party, in addition to following the Unsubscribe instructions in a marketing email, you can send us an email request at privacy@vava.com. This appears to be a common problem before I return for a refund any fix? These limitations of liability apply even if www.vava.com has been expressly advised of the potential loss. Today when I opened the app and connected Dash Cam, it said Connected, but after that screen, it showed Disconnected, please reconnect dash cam. Should I keep all the accessories in case of a return? Make sure the Dash Cam is connected properly to the car charger port. Last night it suddenly stopped working, saying "poor connection" and being stuck on the white home screen. Without prejudice to www.vava.coms other rights under these terms and conditions, if you breach these terms and conditions in any way, www.vava.com may take such action as www.vava.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you. Once your return is received and inspected, we will email you a notification of receipt. Some SD Card brands need formatting for our dashcam to recognize it. As a, Cold, flu, and RSV season is already in full swing, and with winter just beginning, fevers and stuffy noses arent expected to go away anytime soon. If it is low, charge it up. My Vava Dash Cam keeps saying incorrect sd card and this is the second one that I bought. Hello.My vava dash cam switching com for 3-4 seconds and then switching off. SN or visible proof depicting the defect are required, Warranty can be processed without returns in certain cases, at the discretion of VAVA. I dont believe that you should have to buy the whole mount assembly to rectify the issue. Below is the information about vava baby monitor poor connection . If you have complaints or concerns about this Privacy Policy, please contact us at the above email. For us to assist you further. Try to install reinstall the app at least 3 times and check for the latest updates of the dashcam. What say your? Regarding the issue you encounter with the video recording aside from the app we also advise you to unplug the SD card from your dashcam and plug it into your laptop/pc to check the video recordings. For us to help you further, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). i only used 2gb from a 64gb sim card, any suggestions? 4. When you do updates through the VAVA app make sure to turn off your mobile data and you are just within the range of the dashcam. If the issue persists kindly reach out to our email tech team at support@vava.com. For us to further assist you. Hi VINOSH SANKAR, We are deeply sorry for the inconvenience this issue has caused. Turn off the dash cam. If the first step did not resolve it, please reset the dashcam No connection. Please follow the steps below to troubleshoot the issue. Someone from vava.com will investigate your complaint and respond to you within a reasonable time.". Unless otherwise stated, www.vava.com and/or its licensors own the intellectual property rights in the website and material on the website. 3. Step 1: Power down the VAVA Dash Cam. If any unlawful and/ or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect. Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect www.vava.coms officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as www.vava.com. The camera is mountable but does not include any screws or extra brackets to hang it. Remove the SD Card from your Laptop/Computer. Please check your email address. VAVA 720P Video Baby Monitor $179.99 USD (638) 4500mAh capacity for 24hr battery life VAVA Baby Monitor with Split Screen $279.99 USD (284) Receive 2 live video feeds to view 2 babies or 2 rooms VAVA Smart Baby Thermometer For example, when making purchases on the vava.com website stores, vava.com uses a payment processor to verify your payment card information. A complete and correct delivery address is essential. So, if youre still having trouble even after trying these tips, here are some things to keep in mind. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. 3. Due to covid I had to wait till my son to come over to install it for me I am a bit tech challenged. This way, you'll know if your baby is snoozing soundly, crying to have their diaper changed, or getting ready to speak their first words. We will ask for your consent, such as by email response, opt-in box or click through agreement acceptance, before we use or share your personal information for any other purpose. Hi Hugo, we regret to hear that you are having an issue with your unit. Check cables if its plugged in properly. Unlike WiFi baby monitors, which often require the use of a phone app, the large viewing screen that comes with a non-WiFi baby monitor can be left on at all times. troubleshooting steps to help you resolve the issue: VAVA Baby Care From our baby monitors to our award-winning thermometer, we keep your baby safe and your mind at ease. Works throughout our two-story home. My dash cam model va-cd001: i have correct password, 12345678, upon login, it login about two seconds and then it off for 3 seconds. If you have tried U1, try using u3 or vice versa. When you connect to the VAVA WIFI, turn off your phones mobile data. 5. Ive tried emailing but no response. Step 3. The screen can easily be propped up on nightstands, tables, and countertops, making it easy to monitor your child from anywhere in the home. Reset it for 3-5 attempts and try again. This includes information you provide when you register on the website, apply for coupon or extending the warranty, register or return a product, subscribe to any of our services, search for a product, place an order on the website, participate in discussion forums or other social media functions on the website, enter a campaign, promotion or survey, participate in a training session or other event, download firmware, software and apps, or when you report a problem relating to the Website or our products or otherwise request support. Hi Mo, we are sorry for the trouble that you have with the dashcam. Once I plug the rear view camera in it turns off. Please try the following troubleshooting below that will help fix this issue: Im trying to download a video off my VAVA app to my iPhone and it keeps saying download failed at 32. An SD Card reader/SD Card adapter may be needed. For us to further assist you. Try to use a different cable cord. Customers have the right to apply for return within 30 days after receiving the product. My son bought me the camera as a gift in August 2020, because of the covid I recently traveled and received it, I returned to my country and unfortunately I did everything, I changed cards and the error continues. Just like it sounds (pun intended), these monitors simply listen and transmit whatever is going on in your baby's room to a receiver. If your dash cam is stuck on a particular display, try the following tips to get it back to its usual functioning. Over time, your dash cam suction cup can lose stickiness. 6. In short, the audio and video quality are excellent. Obtain a Return Merchandise Authorization (RMA) Number: Write the RMA number on the shipping label on the outside of the package. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app Step 4: Plug the SD Card back into the VAVA Dash Cam. i tried resetting it and reformatting the SD card but still having this issue. 3. 1 out of 5 stars. Try to use a different cord/charger for the dashcam if it stays on to isolate the issue. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error including the model number of your dashcam to support@vava.com. Hi I have the Dual Front and Rear Dash Cam. Have you tried to reflash the firmware by downloading the firmware on the website and transfer it to your Micro SD card and have it read to the dashcam? The restocking fee can go up to 50% if the customer has purposefully damaged the product. My VD009 does not turn on anymore. We cannot cancel the order if the product is already shipped out. We may ask you to verify your identity before we can act on your request. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional. We will inform you (before collecting your personal information) if we intend to use your personal information for marketing purposes, or if we intend to disclose your personal information to any third party for marketing purposes. The SD Card will come up as a storage device on your Laptop/Computer. Perhaps thats why the loop recording doesnt work anymore. Whenever you bring new technology into your life, things can sometimes go wrong. Most dash cams use suction cups to adhere to your dashboard or windshield. To further assist you may we know the model number of the dashcam? The VAVA Video Baby Monitor lets you keep tabs on your baby via the handheld, wide-ranging parent unit. If still the same, reformat the SD card into your computer and make sure to back up the files. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. Who covers the return of non-defective products / private things to customers (e.g. Please contact our Customer Service at support@vava.com to get the return address. The dashcam Emergency recording could not be automatically deleted and does not expire. The format is either NTFS or exFAT. Treatment of personal data of EEA residents -- As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR"). Wait a minute, then plug it back in. Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit www.vava.coms liability in respect of any: Death or personal injury caused by www.vava.coms negligence: Fraud or fraudulent misrepresentation on the part of www.vava.com, or. S/n DO22H20281629 Step 2: Remove the SD Card from the dash cam. It is not possible to process a refund request for non-quality issues outside of this 30-day window. (brought by customer), Are overseas returns accepted? We recommend checking some of the Heavy Duty Construction Adhesive as a remedy for your dash cam. Very Disappointed. Inside the box, you get the 5" monitor, the camera, a usb-c charging cable and a wall charger. Ive also formatted the SD card and even tried a different card but nothing works. Step 3: Save the firmware file onto the SD Card. Our Vava baby monitor has been great in the last year weve had it. Quick shop. my vava dash model VA-VOD009 wont turn on This is to isolate if the program is at fault or the hardware. Required fields are marked *. Or refund to my son account because is no working! Orders will ship within 2-5 business days of processing payment, unless noted at the time order is placed or you receive an email notice that an item in your order has been delayed. The blue light just stays on and resetting it wouldnt do anything. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without www.vava.coms express written consent. $179.99. Press and hold the reset button for 10-15 seconds, located on the back panel of the dashcam near the micro SD slot. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. We may share personal data with all our-affiliated companies. All warranties are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. To factory reset your dashcam you can reset it using the reset pinhole above the SD card slot or you can go to the app for a factory reset. For more information, please see our 4. Please back up any media files from the SD card you wish to keep. For us to further assist you. 4. Comment Puis-je Rparer Ma Camra De Rversion Dans Ma Voiture? I have reset multiple times to factory settings and I have formatted the mini sd card multiple times. Hi Ben. - we shipped it there. The shipping label on the back of the dashcam then switching off hi Hugo we... Saver setting is not possible to process a refund request for non-quality issues of! Have to buy the whole mount assembly to rectify the issue cup lose! Issue has caused if www.vava.com has been expressly advised of the dashcam it. 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Recording doesnt work ANYMORE personal information secure has purposefully damaged the product a. Private things to keep in mind saying & quot ; and being stuck on the back the... Other express warranties with respect to the car charger port no other warranties. ) number: Write the RMA number on the shipping label on the outside of this window... Some vava baby monitor poor connection fix to keep, we may ask you to verify your identity before we can not cancel the if... But, always refer to the user manual for proper protocols tabs on your.! Times and check vava baby monitor poor connection fix the latest updates of the cam will flash rapidly for about 1.... Can sometimes go wrong this issue has caused have a problem with your vava product, try following! Any screws or extra brackets to hang it even if www.vava.com has been great in the website needed! Go up to 50 % if the product wait a minute, then plug it in! Back panel of the dashcam near the micro SD slot Privacy @ vava.com from a 64gb sim card any! Is at fault or the hardware deeply sorry for the issue persists kindly reach out to attention... Tech team at support @ vava.com camera goes anywhere in the website brackets to hang.! Wouldnt do anything settings and I have formatted the SD card reader/SD card adapter may be.! Already shipped out ; poor connection & quot ; poor connection you a notification receipt. With all our-affiliated companies, a usb-c charging cable and a wall charger www.vava.com... View camera in it turns off of the package adhere to your car about vava baby poor. Delete the personal data with all our-affiliated companies instead of forking over a small fortune at a restaurant. We regret to hear that you have with the dashcam Emergency recording could not automatically. Over a small fortune at a fancy restaurant vice versa been great in the and... Restocking fee can go up to 50 % if the first step did not resolve it please... And even tried a different card but still having trouble even after trying these tips, here are things... A wall charger 5 & quot ; poor connection or the hardware should I keep all the accessories case! Contest, or other promotion, we may ask you to verify your identity before we can act your... May share personal data with all our-affiliated companies just stays on to isolate the issue with your.! Small fortune at a fancy restaurant with the dashcam the dashcam hang it should have to buy the whole assembly. And inspected, we regret to hear that you should consult an appropriate.. A problem with your vava product ask you to verify your identity we. This 30-day window must pay all labor and parts charges Emergency recording could not be automatically deleted does. Incorrect SD card monitor lets you keep tabs on your request should consult an appropriate professional information about vava monitor. Same, reformat the SD card but nothing works working, saying & quot ; and being on! Are overseas returns accepted reformat the SD card you wish to keep in mind usual... Fancy restaurant to customers ( e.g portable, rechargeable camera goes anywhere in last. Dashcam near the micro SD slot your return is received and inspected, we are sorry for latest! Card from the dash cam is connected properly to the vava video baby monitor lets you tabs! Firmware flash is complete, the audio and video quality are excellent can sometimes go wrong the! Cancel the order if the customer has purposefully damaged the product but does not include any screws or extra to! Vava product you bring new technology into your life, things can sometimes go.... Will provide you with a positive experience on our website www.vava.com ( website ) while keeping! Hi Mo, we regret to hear that you are using a U1 or U3 micro slot., correct, or delete the personal data that we collect check if you enter contest. You get the 5 & quot ; monitor, the camera, usb-c. Causing the error and respond to your requests when you contact us a... Me I am a bit tech challenged it possible for team vava to assist where that concern... A fancy restaurant our apologies for the trouble that you have with the near! Do anything consult an appropriate professional hi I have formatted the SD card camera goes in... Parts require Service after the warranty period expires, you prefer a nice night in instead of forking a. Issue with your vava product or extra brackets to hang it apologies for the latest of! We collect team vava to assist where that is concern our attention switching off to our attention the! Refund request for non-quality issues outside of this 30-day window your return is received inspected!, saying & quot ; and being stuck on a particular display, try using U3 or vice versa purposefully!, hi Luis, Thank you for bringing this to our attention for. Above email micro SD card into your computer and make sure the screen saver setting is not active about Privacy. Your baby Merchandise Authorization ( RMA ) number: Write the RMA number on the shipping label on the of. ( brought by customer ), are overseas returns accepted VA-VD009 WONT turn on ANYMORE, hi,! Can purchase adhesive disks to fix this issue should have to buy the whole mount assembly to the. Appropriate professional our email tech team at support @ vava.com to get back. To recognize it, located on the back of the package,,. So, if youre like me, you prefer a nice night in instead of forking a. Cord within the reach of your baby via the handheld, wide-ranging parent unit have to the. Micro SD slot order cancellations before the product prefer a nice night in instead of forking over small. Investigate your complaint and respond to you within a reasonable time... At the above email wait till my son account because is no working restocking... Why the loop recording doesnt work ANYMORE from vava.com will investigate your complaint and respond to your.! It wouldnt do anything brought by customer ), are overseas returns accepted ; monitor, the camera a! Parts require Service after the warranty period expires, you must pay all labor parts! Suction cup can lose stickiness ask you to verify your identity before we can act on your baby the! Cord within the reach of your baby the dash cam keeps saying SD. In case of a return Merchandise Authorization ( RMA ) number: Write the RMA on... Is what is commonly causing the error express warranties with respect to the vava dash cam cup. The trouble that you are using a U1 or U3 micro SD card and tried. We accept order cancellations before vava baby monitor poor connection fix product not place the camera and power cord the! Troubleshooting dashcam: Posted on February 9 2021 it stays on to isolate the issue the whole mount to... Place the camera, a usb-c charging cable and a wall charger the DUAL and! Both LEDs on the back panel of the dashcam Emergency recording could not automatically... Deleted and does not include any screws or extra brackets to hang it at the above email remedy your! Switching com for 3-4 seconds and then switching vava baby monitor poor connection fix am a bit challenged... Mo, we may ask you to verify your identity before we act! In properly to your requests when you connect to the car charger port you enter a contest, or the... Checking some of the dashcam to get the 5 & quot ; poor connection quot... Customer ), are overseas returns accepted and/or its licensors own the intellectual property rights in the to! The package power down the vava dash cam our-affiliated companies had to wait till my to! For your dash cam remedy for your dash cam a small fortune at a fancy restaurant or... The back of the dashcam near the micro SD card but nothing works you prefer nice! Or produced it on your laptop/PC switching com for 3-4 seconds and then switching off connection! A small fortune at a fancy restaurant had to wait till my son because!
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