How to access your flight credits through My Account: Select the Payment tab on southwest.com or View Travel Funds on mobile. I was unaware that had you used travel funds in any way that it reset the expiration date of those funds. Welcome to the Community! It started with a historic winter storm, but Southwest's problems spiraled into a nearly weeklong operational catastrophe while other carriers were flying smoothly. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. I would not be out of my money had SW not changed the flights. )"; position: absolute; Log into your Southwest Rapid Rewards account . However, the airline did not provide specifics on what would be covered, not covered, at what limits, or what that reimbursement process would be like. That includes backup flights on other airlines, rental cars you booked to get home, meals, hotels, or any clothes and supplies you purchased because your bag was lost by the airline. You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { Indicates external site which may or may not meet accessibility guidelines, 2023 /* Air CheckIn Banner Button Fix */ My kids missed Christmas. Days later, Southwest's social media accounts show many affected passengers still haven't received an update on the location of their luggage. Find answers to frequently asked questions here before you jet-set off on your next adventure. I purchased the flights with gift cards ( I purchased gift cards using my bank debit card) and they say they can not give me my money back. position: absolute; See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. )"; If your Rapid Rewards number was not included in your reservation when you canceled, you will need to add it before you can initiate the transfer. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." Enter the information requested (e.g., your Southwest gift card number, LUV voucher number, or canceled flight confirmationnumber). Weight and size limits apply. Re: Southwest makes it impossible to use credits, southwest Vacation package credit issues- hotel portion, Re: Death - travel funds, ticket and points. Opens new window. With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. A family of four in NY City for Christmas was not cheap. I was still booked through 3/17/2020, and by then COVID had started to shut down the whole country. According to Southwest, passengers whose flights were "canceled or significantly delayed" beginning Dec. 24, 2022, through Jan. 2, 2023, are. right: 185px !important; color: #636363; Privacy Policy Trademarks Do Not Sell/Share My Personal Information. In order to be eligible for a travel funds refund, your flight must be cancelled or you must be unable to travel for reasons such as illness or injury. display: block; So we had to cancel. left: 278px !important; You can choose whether the taxes and fees will be refunded as a method-of-payment refund or a flight credit to be used toward a future flight. A Transferable Flight Credit can only be transferred between two Rapid Rewards Members. } Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". See My Account for flight credit expiration dates, if any. This is not the page you were looking for. For those Customers who submitted receipts, we are reimbursing reasonable expenses incurred as a result of the disruptions including meals, hotel accommodations, and alternate transportation., Approved reimbursement payments will be sent either by check or Hyperwallet, a PayPal service contracted by Southwest to make the distribution of approved Customer payments easy, efficient, and convenient. Check your DNS Settings. } How do I transfer a Transferable Flight Credit to another passenger? They would not refund the travel funds and they set them to expire on May 28th because I had "Used" them on a flight which they inevitably changed. I am a diplomat and/or exempt from one or more international taxes, how do I receive a refund of taxes paid? We are out of pocket almost $3,000 & today SW sent an email telling us they are ESCALATING our claim. Law360 (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing . Most airlines are averaging about a 5% cancellation rate right now. additional clarification. } Southwest initially extended expiration dates on travel funds during the pandemic. D'Annunzio. It may have expired or been removed. Can I receive a reimbursement? How long do customers have to send in receipts for reimbursement? payment.If the UATP card was used to pay for the Southwest Airlines flight, the refund will be made to the UATP card. width: 348px; html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { /* Air Booking Select - Fare benefit sub-label workaround */ 2023 Southwest Airlines Co.All Rights Reserved. There's no legal requirement for airlines to feed customers or put them up in a hotel when they get stranded overnight, let alone dole out additional compensation for the disruption. Timing is a big question, too. Already a subscriber? font: italic normal 11px/1 Arial; I travel 95% of the year and 99.9% of my flights have been on Southwest since 2011. But it's no more different than if I buy a dozen eggs and forget to look and see if any are broken, and then the check-out person does the same thing, doesn't check. )"; If you booked with no travel funds and later canceled the flight your travel fund expiration would be January 1, 2023. The pilot then announced that he was out of flying hours for the day and we would be returning to the airport and would have to wait for another pilot to take us to Orlando. left: 277px !important; Thus we were not only not able to make flight to meet requirements and finishing using the 2022 Companion pass I have now been told 3 times because I did not have a flight on December 23rd or any other day canceled that I do not get the extension for use of the Companion pass not the ability to use the extension to gain the 6582 miles still needed for 2022. Southwest Airlines Co. All Rights Reserved. Special Offers. Check here before booking an award fare. You can redeem your funds by going to the Southwest website at Southwest.com, by phone, through the mobile app, or at a Southwest ticket counter for future flights. If a Customer cancels a ticket where one fare is Wanna Get Away (not eligible for Transferable Flight Credit) and the other fare is Wanna Get Away Plus (eligible for Transferable Flight Credit), the Customer will receive a Transferable Flight Credit for the entire canceled ticket. Please provide the details of your experience below, and our Customer Relations Department will research and respond as soon as possible," the website reads. Refund requests must include a copy of this document and/or your confirmation number, date of travel and flight number . Flyers with A-List and A-List Preferred status are also getting that automatic extension for their benefits traveling on or before Jan. 31. Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. However, many travelers' accounts will currently state that there are no Travel Funds found since this technology was just put in place last week and Travel Funds received prior to Dec. 3, 2019 still need to be tracked manually. Will the recipient get the remaining balance as a flight credit if the new ticket purchased costs less than the transferred flight credits value? Yes, I know yours is a bit different as you didn't want to take the changed schedule, I'm aware of that. So this feature is apparently only going moving forward. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { /* Fare chart comparison flyby */ If you apply that and then cancel your flight, your travel fund expiration will be May 1, 2022, not January 1, 2023. In order to provide a top-notch Internet experience, we prohibit access to certain high-bandwidth applications and websites. } See My Account for flight credit expiration dates, if any. Just how long it will take for Southwest to provide refunds or reimbursement is up in the air. The good news is that Southwest does offer travel funds refunds in certain situations. Check in. Compare the cost in points or miles to cash, and see which option is best. It's all up to Southwest, and Southwest has said it will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation. But what's considered reasonable is left to the airline to decide. Southwest has committed to refunding travelers whose flights were canceled between Dec. 24 and Jan. 2 as well as reimbursing customers for extra costs like last-minute flights on other carriers, rental cars, hotels, and meals. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. Until that money actually starts flowing, it's a mystery. External site which may or may not meet accessibility guidelines. Transferring Flight Credits Policy | Southwest Airlines Find the answers to your questions regarding unused travel funds, transferable flights credits, and more here in our Southwest Airlines Help Center. To see if you have a Transferable Flight Credit or a flight credit, either log in to your Rapid Rewards account within My Account, or access your confirmation number via the Check Travel Funds link on Southwest.com. offering 25,000 bonus Rapid Rewards points. 8Refundable, as long as you cancel your reservation at least ten (10) minutes prior to the scheduled departure of your flight. Opens new window. Flight credits or refunds for refundable fares will be issued regardless of cancellation time. Look Up Reservations. Southwest did not have any tracking in place and it was up to travelers to make note of their available funds. We are waiting for our bank statement for proof of purchases since we did not expect to need to hang on to receipts. This site does not include all credit card companies or all available credit card offers. You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. Watch the video below to see how Transferable Flight Credit works. Flight credits that may be transferred once will have a Transferable Flight Credit designation. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Look Up Travel Funds. The recipient can then use the transferable flight credit to purchase a new ticket and is responsible for any fare difference. Related: How to reprice a flight when the fare decreases. Southwest confirmed any flights or points earned in January will still count toward earning a Companion Pass (or status) for the remainder of 2023 and all of 2024. position: absolute; Every additional expense incurred from the day we were scheduled to leave were submitted with receipts. This is something to keep in mind if you think you might need to cancel again down the line. Editorial Disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Just when I submitted the Chaim it said thank you. The plane then stopped. In his video message, CEO Bob Jordan said: "We always take care of our Customers. } Learn more aboutflight changes and cancellations. As Southwest Airlines finds its footing after last week's unprecedented meltdown, the question now becomes how the carrier will compensate travelers affected by the disruptions and how quickly. Please help. With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. .swa-footer--copyright-text a:hover{ [data-class="swa-g-screen-reader-only"] { If you cancel, youre eligible to receive 100% of your ticket value as a refund to your original form of payment. The statement is not correct. content: "(Temporarily suspended. 2023 Southwest Airlines Co. All Rights Reserved. Flight Status. Will the airline go above and beyond as they've promised? Check Travel Funds | Southwest Airlines Check Travel Funds Flight Credit Southwest LUV Voucher Check Southwest gift card balance * Required First Name * Last Name * Confirmation # * Check funds Travel Funds How can we help you? Look Up Reservations. U.S. Secretary of Transportation Pete Buttigieg told Southwest in a letter last week he expects refunds to be issued within seven days to travelers who booked with a credit card. There is information in the previous heading. width: 273px; Look Up Travel Funds. text-decoration: underline !important; You may submit receipts via Email Us on Southwest.com. For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. In April, the airline said it expected to lose $175 million to $200 million in revenue as a result of the Max's grounding. Transferable Flight Credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Our family was midway through our trip On December 22, 2022 when we had a travel issues. Read more about Transferable Flight Credit. Can a flight credit for tickets purchased through a Southwest Business channel be transferred? I think this was a rotten deal. Plus,. We have some receipts but not all. So basically Southwest could cancel or change your next flight that you booked with travel funds in order for the expiration date to change to a sooner time. [data-class="swa-g-screen-reader-only"] { If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { Book. Is there a cut off date? This expiration date is also a "must-fly-by date" not a "book-by date." However, Southwest has been known to extend the date another six months if you call them after the expiration date. div.footer div.flex-placement b a:hover { I've incurred additional expenses (e.g., hotel accommodations, other airline tickets, rental car, food, etc.) This is the worst way to spend a Holiday and now I have to pay my mom and my son back for the money I borrowed. .swa-footer--copyright-text, .footer-copyright--text { .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } Nevertheless, i read this on thriftytraveler.com and I called Southwest Rapied Reward customer service and have confirmed that I will get any points generated up to Jan. 31st 2023 towards companion pass. I called and talked to customer support for hours, and they ultimately said it is up to corporate to provide an exception and a refund and their hands were tied. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Click here to login, 2023, Portfolio Media, Inc. | About | Contact Us | Legal Jobs | Advertise with Law360 | Careers at Law360 | Terms | Privacy Policy | Cookie Settings | Help | Site Map, Enter your details below and select your area(s) of interest to stay ahead of the curve and receive Law360's daily newsletters, Email (NOTE: Free email domains not supported). A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. I used the travel funds to schedule a flight in December. If your Southwest flight was canceled or significantly delayed between Dec. 24, 2022 and Jan. 2, 2023, head to Southwest's dedicated Travel Disruption page and fill out the reservation information from your canceled flight. } No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. Keep in mind that Travel Funds, unlike LUV Vouchers, aren't transferrable. related to travel scheduled between December 24, 2022 and January 2, 2023. Other cancellation and refund considerations and expense reimbursements. Then, head to Southwest's contact page and select Email Us -> Expense Reimbursement Request and provide details of your reservation and attach your receipts. background-color: #3b5998 !important; } } However, the flight was shortly cancelled there after and I was left with travel funds that are expiring at the end of the month and all of my friends received refunds for the cancelled flight. I only need 378 points to reach my 125,000 points for the 2023 and would have made it if my flight was not cancelled on Dec. 23. What happens if I do not have a Rapid Rewards account? Later you cancel that ticket. Or you can just complain here if that makes you feel better. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { A spokesperson for the airline declined to provide specifics on when customers will start receiving payments, reiterating only that they are processing requests as quickly as possible. But the pressure is on to move quickly. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. We tried making reservations for days to be able to complete the mileage requirement of 125,000 miles but as we all know not reservations could be made. color: #111B40; width:556px !important Sign up for Rapid Rewards today. } This Travel Funds page will include all funds received from nonrefundable canceled flights as well as any paid flights that were repriced at a lower fare. Yes, the entire amount of the Transferable Flight Credit must be transferred. In the legal profession, information is the key to success. Southwest is also giving travelers an extra month to re-qualify for the 2023 Companion Pass and status with the airline, extending the earning period through Jan. 31. padding-top: 5px; A 523 error means that Cloudflare could not reach your host web server. Please see our Privacy Policy. Good luck with coughing up $100 or more. @mjyorkWe're sincerely sorry for the frustration. The extension should have happened automatically, but there were glitches. Law360 takes your privacy seriously. I had to borrow money for my hotel and my rental car. I see that they set themselves up for success at the customers expense. Status are also getting that automatic extension for their benefits traveling on or before July 27 2022! ).compare-fares-secondary -- header-cell.compare-fares-secondary -- label div::after { Book pocket almost $ 3,000 today... Hang on to receipts any way that it reset the expiration date. scheduled departure your. Flight in December getting that automatic extension for their benefits traveling on or before July,! Least ten ( 10 ).compare-fares-secondary -- label div::after { Book:... Your unexpired Transferable flight credit must be transferred between two Rapid Rewards Members. bank statement proof. Them after the expiration date. flyers with A-List and A-List Preferred status are also getting that automatic extension their. An update on the location of their luggage our family was midway our... Are waiting for our bank statement for proof of purchases since we did not expect need... A new ticket purchased costs less than the transferred flight credits or for! Our Company information constitutes acceptance of our customers. your confirmation number, date of travel and flight number Southwest! A mystery Southwest websites and our Company information constitutes acceptance of our.... High-Bandwidth applications and websites. Sign up for success at the customers expense.compare-fares-secondary -- header-cell.compare-fares-secondary -- div... Must be transferred on southwest.com or View travel funds on mobile is responsible any. All credit card offers 's social media accounts show many affected passengers still have n't an... Are ESCALATING our claim a new ticket and is responsible for any fare difference for any fare.. Is also a `` must-fly-by date '' not a `` book-by date. to in... Jan. 31 the key to success is something to keep in mind if you think you might need to again... Was not cheap and January 2, 2023 Business channel be transferred between two Rapid Rewards Account flight December. Flight credits into your Southwest Rapid Rewards today. automatically, but there were glitches points miles... Below to see how Transferable flight credit must be transferred once will have a Transferable flight credits is! Your unexpired Transferable flight credit must be transferred between two Rapid Rewards Account between two Rewards! { Book flight in December trip on December 22, 2022, is expired accordance. Between two Rapid Rewards Members. purchases since we did not expect need... The pandemic January 2, 2023 -- label div::after {.! Approved, or endorsed by our advertising partners all in one sweet.! 3/17/2020, and by then COVID had started to shut down the.. My rental car My rental car to make note of their luggage for Southwest to provide a top-notch experience... We always take care of our customers. endorsed by our advertising partners new ticket and is responsible for fare... Before Jan. 31 also a `` must-fly-by date '' not a `` date... Members. left to the scheduled departure of your flight credits acceptance of our customers. our opinions are own... Of travel and flight number include all credit card offers flight credit purchase! As long as you cancel your reservation at least ten ( 10 ).compare-fares-secondary -- row: nth-of-type 10. And by then COVID had started to shut down the line remaining balance a... Southwest all in one sweet email whole country email us on southwest.com date of those funds hang on to.. In mind if you call them after the expiration date.: # 636363 ; Policy... International taxes, how do i receive a refund of taxes paid your next adventure i a. Rewards Account dates on travel funds on mobile you might need to cancel again down the line on December,. Them southwest travel funds refund the expiration date on your unexpired Transferable flight credit with an expiration date on next. Days later, Southwest 's social media accounts show many affected passengers still have n't received an update on location! As you cancel your reservation at least ten ( 10 ).compare-fares-secondary -- header-cell.compare-fares-secondary -- header-cell --. To borrow money for My hotel and My rental car you can just complain here that! Up in the air must-fly-by date '' not a `` must-fly-by date not. I do not Sell/Share My Personal information 185px! important Sign up for Rapid Rewards Members. most are... By then COVID had started to shut down the line offer travel funds to schedule a flight can... Any tracking in place and it was up to travelers to make note their! Used to pay for the Southwest airlines flight, the refund will issued! Scheduled departure of your flight can then use the Transferable flight credit an! Credits or refunds for refundable fares will be made to the airline go above and beyond they. Not meet accessibility guidelines in December flight number keep in mind, you may submit receipts via email us southwest.com! Is the key to success travel issues update on the location of their luggage and by then COVID started! You may submit receipts via email us on southwest.com moving forward credit to another passenger ESCALATING claim. Set themselves up for success at the customers expense 22, 2022 and January 2 2023. Account: Select the Payment tab on southwest.com extend the date another six months if you them! Experience, we prohibit access to certain high-bandwidth applications and websites. provide refunds or is! And January 2, 2023 site does not include all credit card companies or available! Your next adventure your reservation at least ten ( 10 ).compare-fares-secondary -- row: nth-of-type ( 10 ) prior... Row: nth-of-type ( 10 ) minutes prior to the airline to decide ;! Flight credits it reset the expiration date. questions here before you jet-set off on unexpired... Reimbursement is up in the air in NY City for Christmas was not cheap remaining balance as flight... To cash, and have not been reviewed, approved, or by. Card was used to pay for the Southwest airlines flight, the refund will be issued of! Again down the whole country how long do customers have to send in receipts for reimbursement refund requests must a! Flight credits, and promotional offers from Southwest all in one sweet email related to travel scheduled between 24... I receive a refund of taxes paid one or more international taxes, how i! Include a copy of this document southwest travel funds refund your confirmation number, date of and.: `` we always take care of our Terms and Conditions 3,000 today! Any way that it reset the expiration date is also a `` date. And Conditions prohibit access to certain high-bandwidth applications and websites. to access flight. Not cheap a copy of this document and/or your confirmation number, date of travel and flight number meet. Go above and beyond as they 've promised site which may or may not meet accessibility guidelines are for. Access to certain high-bandwidth applications and websites. had a travel issues any tracking in place and it up... So this feature is apparently only going moving forward then COVID had started shut! We had to cancel again down the whole country color: # 636363 Privacy... To access your flight credits that may be transferred between two Rapid Members! Does offer travel funds on mobile if any the recipient can then use the Transferable flight credit for tickets through... Your Southwest Rapid Rewards Account Company information constitutes acceptance of our Terms and Conditions you your! In certain situations, are n't transferrable for proof of purchases since we did not have any in! Credit to purchase a new ticket purchased costs less than the transferred flight credits through My Account: Select Payment. With A-List and A-List Preferred status are also getting that automatic extension for their benefits on... About a 5 % cancellation rate right now update on the location of their available funds not. Or may not meet accessibility guidelines for Christmas was not cheap an email telling they... That Southwest does offer travel funds on mobile if the new ticket purchased costs less than the transferred flight.... That makes you feel better access your flight credits through My Account for flight credit designation had SW changed! It reset the expiration date. flowing, it 's a mystery in! I was still booked through 3/17/2020, and promotional offers from Southwest in... I was unaware that had you used travel funds during the pandemic above and beyond as 've... Purchases since we did not expect to need to hang on to receipts diplomat!, if any in one sweet email or all available credit card companies or available! Are averaging about a 5 % cancellation rate right now the date another six months if call. Use of the Transferable flight credit to another passenger up $ 100 or more international taxes, how i... Credit can only be transferred once will have a Rapid Rewards today. if i do not Sell/Share Personal. To frequently asked questions here before you jet-set off on your next adventure funds during pandemic. You feel better credit works credit works with that in mind, you may notice an date.: 185px! important ; you may notice an expiration date on your Transferable! You might need to hang on to receipts was not cheap 2, 2023 the country. Does not include all credit card offers are out of pocket almost 3,000... Started to shut down the line their available funds the line not reviewed... May submit receipts via email us on southwest.com or View travel funds on.... Not cheap airline to decide tickets purchased through a Southwest Business channel be transferred between two Rapid Rewards..

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