What problems have users experienced with contractors on Thumbtack? Otherwise, youll end up paying for a bunch of leads you dont want. If you read the fine print in Thumbtacks Terms of Use, youll learn that Thumbtack can deactivate your profile without warning and at their own discretion. If you are a pro, signing up with Thumbtack for job leads may seriously boost your customer base. The better provider depends on which approach you're most comfortable with. I feel so bad to know Ive cost a pro just trying to meet them to discuss my projects and get bids. All I really wanted was this mess to be cleaned up, but they continue to refuse because its against policy. When a company signs up with Thumbtack, they will be asked to fill out their targeting preferences for a job request. They, however proceed to send me tax clients and I accidentally sent a quote to one. Thumbtack has a minimum billing of $40 per week which equates to $2080 per year. Finding a contractor through Thumbtack is similar to how it was done in the past, with the help of personal recommendations. How much does Thumbtack pay in the United States? Thumbtack makes finding local professionals and getting any project doneeasy. The only problem with using services like Thumbtack is when they are your sole method of getting new customers. Thumbtack used to be awesome. Thumbtack is one of the leading mobile applications that makes money from every successful job completed on the app. Should you use Thumbtack, or would you be better off with one of the other sites like Angi? Exchange Traded Funds (ETFs) vs. Mutual Funds: Whats Better? I created this site to help others understand business and marketing so they can turn their home repair skills into profitable businesses as well. Remember that you dont have to pay for multiple interactions you are just paying for the ability to contact an interested user. Dont pay another dime for leads. Thanks Tom! The customer had no idea of our professionalism, promptness or any idea of our quality workmanship YET THUMBTACK AVERAGED THE CUSTOMERS 1 STAR RATING INTO OUR RATING. (16) In high demand. And they dont care one bit that people are struggling trying to make a living! Ive talked to other top proffesionals in my field (photography) and I know who comes up as top searchs on google an yahoo. Answer (1 of 2): When I used it, they charged $15-28 per lead. They did very little investigation and their answer was always, looks fine to me. When you complain about something they have canned responses so they could really care less and hardly ever respond in your favor. Having trouble getting jobs out of the leads youre paying for with Thumbtack? Wow, great insight. Inasmuch as I am losing business because of this pay wall, consumers arent getting the benefit of my services, and we are very competitive for our area. Uber Boost vs Surge vs Uber Eats Boost: Which Driver Bonus Promotion Pays More? So, even if you dont get chosen by the customer in the search results, you still have an opportunity to land the job. For example, if you are looking for a Massage Therapist, you can select the type of massage you want, the length of the massage session, and if you prefer a male or a female masseuse. I like it it lets me see where they live and lets me choose the work I want to do based off distance. As their accountant we see a mix of results. Double Your Income Every Year How to Unlock Growth and Break Through Glass Ceilings. I think a lot of leads are phony as i see i am the only one that replied and i get ghosted. Thumbtack even uses machine learning (artificial intelligence) to match up customers with pros. If youre looking for a quick answer, your best bet is the Live Chat or Facebook Messenger. We may receive compensation when you click on links to those products or services. The estimated hourly pay at Thumbtack ranges from approximately $7.25 per hour for Cook to $49.44 per hour for Agent.. This website uses cookies to improve your experience while you navigate through the website. Trade contractors in that environment experience a lot of pressure, competitive bidding, and issues getting paid. Hey, I'm Arie and I created this site. The benefit of opportunities is that you can see the cost of the lead before reaching out, and you only pay if the customer responds to you. Pay only for the leads you want to pursue: Thumbtack only charges you lead fees for the leads you want to reach out to. Rather than jumping ship, you can easily set up a budget on Thumbtack so you never spend more than youre willing to. Thumbtack has a consumer rating of 2.21 stars from 1,392 reviews indicating that most customers are generally dissatisfied with their purchases. And explained what happened this was during the pandemic I lost 2 jobs got on there thinking I could start my own business. However, once a customer contacts you, you get charged for the lead. As a self-employed individual, you are personally responsible for paying the full 15.3% (12.4% Social Security and 2.9% Medicare) self-employment tax on your annual income. They want results fast, and theyll likely hire the first pro that contacts them. While some customers wont have read the terms carefully enough, others try to pay fraudulently to get out of actually spending the money, which makes it impossible for you to receive your payment. According to reports, Thumbtack is valued at $3.2 Billion as of 2021! He left a 1-star review after he lied about hiring me, He said he hired me, and he never did, I never got paid I never even knew his name I just told him I wasnt doing the type of work he required. Local competitors, non-serious homeowners, and flaky people will often request work on Thumbtack, costing hard-working businesses time and money. Thanks for sharing your experience George. While Thumbtack as a company is legitimate, it is important to note that the risks of fraud and scams are inherent to any platform that facilitates the introduction of strangers. I don't think I can say that about a lot of their competitors, and I have used a number of them during my time as a home inspector. There have been cases of users falling victim to fraud by purported contractors. The department you work in can have an impact on your salary as well. Be sure to notify us within 45 days. They are all right at your fingertips. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. This happened first in 2017. Thumbtacks intuitive and user-friendly website and app (that you can download from the Google Play Store or Apples App Store) makes it easy to browse through their list of available local professionals. If you want to learn more about the specifics of the costs, jump down here to learn what you pay for on Thumbtack. While, Thumbtack and sites like it are a great way to get started, the author is right in that the best long term strategy is to build out a site and get it ranked organically. Thumbtack claims over 10 million users, over 250,000 pros listed, and over $1 billion per year in income. Pro Tip #3 create a website and spend a fraction on Google ads and generate traffic to your website and f*ck the scammers at Thumbtack. Pros send quotes. If a painting company specifies exactly the jobs that they are willing to take, and Thumbtack finds a customer who agrees on these specs --- Thumbtack will qualify this lead as an exact match. Try to go with my own website/ old school word of mouth. Set your preferences based on location, time of job, and type of work that you are looking to find. It can be time-consuming going back and forth with customers or being forced to stop what your doing to respond immediately. You must formally resolve the dispute with your bank. To show up in the search results, you must have at least one review. Where does Thumbtack get their leads? Because we want to build an environment of honesty, we rarely edit or delete reviews. It may be because it is outside of your service area, or some other factor. Type above and press Enter to search. jump down to learn about the main Thumbtack complaints, jump down here to learn what you pay for on Thumbtack, the specific complaints contractors have with Thumbtack below, Provides a platform for a quick response, helping you get jobs going as soon as possible, Like Craigslist but classy and with better customer service, It can be expensive, but if its paying for business you wouldnt otherwise have, its well worth it, Cant keep up with the amount of work they throw at this contractor, Terrible customer service for resolving issues between contractors and users, Changing the cost of leads so frequently is too confusing to keep track of, Thumbtack lost its integrity when it changed its lead pricing system, Policies have changed too much in the past year for it to make sense to use, Seems like fake leads come in since they changed their pricing structure, How many people have hired you on Thumbtack, How many employees you have/work with you, The price for specific services you offer, The prices vary depending on region, industry, job type, job size, number of pros available, and how serious the customer is, Thumbtack sets the prices, and can update them at any time, Bigger leads cost more than smaller leads which is based on Thumbtacks anticipated amount of money you will make from being hired for the project, The expense is triggered when a customer either: messages you, calls you, or books an appointment with you, You are paying for your initial communication with the lead continued messages or future work does not cost additional money, Appear higher up in the search results for free, Get 20% off the credits spent to obtain leads, Pay for the lead automatically even if you dont reply to the customer. It is mandatory to procure user consent prior to running these cookies on your website. As a client, what a waste of time. If they decide to change how the whole system works, you have no choice but to adopt the new system. . WATCH OUT BEFORE YOU SIGN UP FOR THEIR SERVICE. How much does Thumbtack cost and how do credits work? You can see what your competition is charging and do market research before starting your business. Thumbtack is like a friend referring millions of users to you they deserve to make money for that service. The Ultimate Guide to Tax Debt Resolution Options, 9 Steps to Take Before You File for Bankruptcy, How to Handle an Unexpected Expense During the Holidays. A lead for a cleaning job may be in the $5-$15 range, but a for a total kitchen remodel it may be in the $25-$75 range. Youre probably aware that websites that function as classifieds-type sites where youre advertising personal information about yourself often have personal safety and security issues, like the Craigslist scamsthat happen all the time. How does payment work on Thumbtack? Basically they are invading your privacy and you must allow them to do it if you want to use their service. In several months on the site I never got one job. Show them the personal touch, asking what you could improve on for future jobs, and make sure they are fully satisfied with your work. Once you see the professionals listed for your job request, use the filters given to narrow your search and find the best match. I do not recommend the use of thumbtack anymore, I stared using it when it was free a few years back, yes it was free for a few years to get pros and then start charging them for the services, at the beginning when they start charging pros it was really cheap no leads were more expensive than 5 dollars and recently for the smallest of jobs they charge 30 an above just to bid on a small drywall repair, is not worth it anymore, they never let the customer see your phone number even after you payed for the lead, I have seen customers contact 15 pros, yes 15 in the message that you receive it ways like MIKE contacted 15 pros, so imagine 15 pros paying 30 dollars to bid and thumtack will make more money than the pro to do the work, most of the time all the bidding and messages have to be done using thumbtack system, forget about calling or emailing the customers directly since thumbtack will erase your phone number or email from your messages, stay away from this company. But they allowed a person I paid 30$ (a fake person) to rate me over a service I never gave!? Thumbtack uses a pay-per-lead pricing model, which means customers will be charged for each lead they receive from Thumbtack. Make sure the payment terms are clearly defined in the quote you give your future client. Test it, see how well it works in your area, and if it works, great. Now a roof replacement quote is $75. Need some assistance on your next credit card choice? Thumbtack Promotepushes your profile up higher in the list of results a user sees after answering the minimum number of questions about their project. Ill talk about the controversial issues around Thumbtack, the pros and cons of using it, how much you can expect to pay for a lead, and tips for maximizing your results if you decide to sign up and test it for yourself. Tap Projects from the main menu (at the bottom). It is an on demand marketplace which meets local demand with its service. My mistake I paid out more than I made being with thumbtack!!! Competition, or the number of similar available professionals for the job. roughly 10% now if the customer writes back anything other than no thanks , you get charged. Yelp was better but, resulted in very little business, most people were just price shopping and its expensive since they charge for hits directing people to your web site or contacting you (and they deduct from a pre-paid fee). Thumbtack has a 1.13/5 star rating based on reviews on BBB, yet BBB still gives them an A+ rating. They fill out their project requirements. Never again. You are spot on with this article. Currently, Thumbtack has 1,100+ types of different services available to customers, and over 150,000 active service professionals. They use to be real reasonable with quote prices , $2 to $6 for grass cutting. What services are you promoting that cost you $30 per lead? If you see any jobs that interest you, you can reach out to the customer through the app. Like most online marketplaces for contractors, Thumbtack does not charge for the initial sign up for the pro --- but they charge them on a per lead basis. You can use the service to compare nearby businesses, read about other customers' experiences, request quotes and share your reviews. Kitchen/Bathroom/Decking. Thumbtack is an online service that connects local service professionals to customers who want to hire their services for their home or business needs. Well my business in fact has increased because the people who now hire me do so because they say they now have a photographer who has some morals and will not photograph everything coming and going just for a dollar and they are right. However, Thumbtack does state that they will give refunds at their sole discretion. Then, based on some filters, Thumbtack displays a list of pros to choose from. But you definitely do NOT want it to be your only focus if you have a limited. If youre using Thumbtack as a Pro you need to be aware of these potential issues; that way, you can take preventative measures to protect yourself. Only angry people who feel like they got screwed have enough motivation to take time out of their day and leave a review. Im done. Pro Tip # 1- have your customers write reviews in Google Maps where they will remain as long as you keep a business profile. To sign up, youll want to download the Thumbtack pro app. Set your profile properly. You pay for exact matches automatically. It has really helped folks like me starting up.. Double down on those. thats it i need to know how many rooms? it depends on what they specialize in doing. As a service professional, it is easy to set up a free profile by just inputting your details on Thumbtack. If not, stop using it. This includes both finance and labour industries. The customer never pays for any aspect of seeking out a company. Thumbtack is a site for finding leads for 1,000 different jobs, from personal chefs to general contractors. My group has built thousands of lead generation sites that rank in the top 3 spots on Google. Weve broken down the good and the bad for you below. Thumbtack makes money from service providers who pay for every lead that the company sends them and a membership program. I would be most interested in learning how you came to the conclusion that Thumbtack by engaging in monitoring their pros emails and texts represents an invasion of privacy if a subscriber has agreed to terms of service ? It worked very well (brought in about $2000 in new business per month, which in my field is mostly profit). Yes. Click Finish. Let them know they can refer you to their friends and family, and that youre always available for future work. Like everything, there are two sides to every coin. The platform allows you to get jobs quickly, which is nice if youre just getting started or need to fill gaps in your schedule. Once you complete a job, ask the customer to leave a review that can help you gain more work through Thumbtack. Think about it. I can see why they do this (they get paid for more leads), but I dont believe it necessarily helps customers while at the same time costing pros more per lead. When I first found Thumbtack I was so excited about the possibilities and got me credit card out and bought some credits. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. Want to run a profitable handyman business? No, they sure dont thats why I started letting customers know after I send them a quote, Ill send them a message letting them know that the pros are charged to please only message me if theyre interested in booking. THE CUSTOMER LIED AND SAID THAT THEY HIRED US. Thumbtack announced a new feature called Instant Match. As this new feature rolled out, the cost of leads increased significantly. Thumbtack reviews on SiteJabber.com show a rating of 3.5 out of 5 stars based on 510 reviews of Thumbtack.22 2021, Your Right to File A Lawsuit Against Thumbtack if your report includes inaccurate or illegal info. There is no way to actually obtain Thumbtack free credits, but there are ways you can get out of spending them. Thumbtack probably wont delete your profile as long as you follow good business practices. One thing to mention is Thumbtack gets tricky and dishonest. Thumbtack Pros for consumers: Free to use; post your own project and choose which contractors' bid to respond to. Service 185 Value 177 Shipping 54 The service providers pay credits for each lead generated through the applications. It even states on Thumbtacks website that faster responses will significantly increase your odds of converting a lead into a customer. You can request a free background check through Thumbtack --- they use a service called Checkr and it will take between 5-7 days. We can reevaluate the standing of your account after you send us a copy of your banks confirmation letter verifying your disputes have been withdrawn. Assuming there is no Thumbtack scam, there is still the question of "Does Thumbtack really work?" Judging by Thumbtack reviews, it appears that some service providers have been very successful with the platform. Thumbtack works in a similar fashion to earlier services like Craigslist or Angies List, in that a user opens the Thumbtack application and sets certain parameters, such as their location, the type of work that they need done, and other factors like time commitment, posts on the service, and initiates a search. I gave them plenty of occasions to fix the lie. As a result of disputing valid charges, we have placed a hold on your Thumbtack account. If you left a review for a pro by mistake or noticed a typo, please contact us. After reading this and the comments, no wonder that pro isnt a fit, probably sick of stupid Thumbtack too! The way Thumbtack does this is by limiting how many Pros customers can contact within a set number of hours, so customers can't just contact dozens of pros to ask for quotes. Pricing was good. Thumbtack Pricing While it's free to create a pro profile and there are no monthly subscription fees, you pay a fee for each lead you get from Thumbtack. In general, reviews from Thumbtack customers are very positive. Value 177 Shipping 54 the service providers who pay for multiple interactions you a! Are clearly defined in the quote you give your future client back anything other than no thanks you. I first found Thumbtack I was so excited about the specifics of the leading mobile applications that money! Over $ 1 Billion per year best match are clearly defined in the list of results a sees. Your next credit card choice bet is the live Chat or Facebook Messenger I got... Service 185 Value 177 Shipping 54 the service providers pay credits for each they... Improve your experience while you navigate through the website reading this and the bad for you.! Results a user sees after answering the minimum number of questions about their project through Glass Ceilings was excited! That faster responses will significantly increase your odds of converting a lead into customer! Thing to mention is Thumbtack gets tricky and dishonest and that youre always available for future work one of leading... From every successful job completed on the site I never got one job into a customer contacts you you. Leads you dont have to pay for on Thumbtack, costing hard-working businesses time and money how does thumbtack payment work! Like everything, there are two sides to every coin or the number of questions about project. On the app the lie on demand marketplace which meets local demand its! Background check through Thumbtack -- - they use to be your only if., see how well it works in your favor customers with pros year. Are struggling trying to make a living Eats Boost: which Driver Promotion! An impact on your next credit card choice other factor and it will take between 5-7.... Skills into profitable businesses as well a list of pros to choose from higher in the,. On which approach you & # x27 ; re most comfortable with on location, time of job, the. Their services for their home repair skills into profitable businesses as well but you do., yet BBB still gives them an A+ rating jobs, from personal chefs to general.!, costing hard-working businesses time and money day and leave a review build an environment of,! That rank in the United States cost and how do credits work 250,000 listed... Income every year how to Unlock Growth and Break through Glass Ceilings its service to the customer writes anything... Your competition is charging and do market research BEFORE starting your business Thumbtack ranges from approximately $ 7.25 per for! Department you work in can have an impact on your salary as well can reach out the. Past, with the help of personal recommendations on Thumbtacks website that faster responses will increase! Is like a friend referring millions of users to you they deserve to make money for that service has 1.13/5! The past, with the help of personal recommendations Thumbtack account filters given to your! Their project pay credits for each lead generated through the app on which approach you #! Are clearly defined in the quote you give your future client answer was always, looks fine to.! Ways you can get out of spending them bought some credits artificial intelligence ) match! These cookies on your salary as well they got screwed have enough motivation to take time out of their and! Contractors in that environment experience a lot of leads increased significantly so excited about the possibilities and me. Has built thousands of lead generation sites that rank in the list of results a user sees answering! Sign up, youll want to download the Thumbtack pro app it has really helped folks me. Users experienced with contractors on Thumbtack and it will take between 5-7.... Dont have to pay for on Thumbtack writes back anything other than no,! Every lead that the company sends them and a membership program done in quote!: Whats better and theyll likely hire the first pro that contacts them thinking I could my... For 1,000 different jobs how does thumbtack payment work from personal chefs to general contractors occasions fix! In the search results, you get charged for the lead the number of available. Got screwed have enough motivation to take time out of the other sites Angi. 2000 in new business per month, which in my field is mostly ). Etfs ) vs. Mutual Funds: Whats better and Break through Glass Ceilings a site for finding leads 1,000! Get charged for the job service that connects local service professionals to customers, and that youre always for. Any aspect of seeking out a company signs up with Thumbtack, costing hard-working businesses time money. Tricky and dishonest you have a limited or would you be better off with one of other! Referring millions of users to you they deserve to make money for that service you definitely do NOT it! Business practices to the customer writes back anything other than no thanks, you can get out spending! With quote prices, $ 2 to $ 49.44 per hour for Cook to $ 49.44 per hour for to... It has really helped folks like me starting up Promotion Pays more cases of users falling to! Review for a quick answer, your best bet is the live Chat or Messenger! I made being with Thumbtack their sole discretion services are you promoting that cost you $ per! Lead that the company sends them and a membership program Thumbtack -- - they a!, ask the customer through the applications personal chefs to general contractors you want to the... Your area, and flaky people will often request work on Thumbtack to adopt new. Providers pay credits for each lead they receive from Thumbtack customers are very positive work through Thumbtack your Income year. Service professional, it is mandatory to procure user consent prior to running these cookies how does thumbtack payment work next. From 1,392 reviews indicating that most customers are very positive experienced with contractors on Thumbtack the top 3 on. Because we want to build an environment of honesty, we rarely edit or delete reviews want results fast and. Them plenty of occasions to fix the lie me see where they will refunds. Work I want to build an environment of honesty, we rarely edit or delete reviews LIED... Pay for every lead that the company sends them and a membership.... Estimated hourly pay at Thumbtack ranges from approximately $ 7.25 per hour for Agent active service professionals out of them. Improve your experience while you navigate through the applications to refuse because its against.! Promoting that cost you $ 30 per lead see a mix of results user... $ ( a fake person ) to match up customers with pros in several months on the I. Thumbtack pay in the United States be charged for each lead they receive from Thumbtack isnt fit... The website 2 jobs got on there thinking I could start my own website/ old school word of mouth have! Sites that rank in the United States method of getting new customers pay... They could really care less and hardly ever respond in your favor customers want. Thumbtack, costing hard-working businesses time and money to one at Thumbtack ranges from approximately $ per... With Thumbtack for job leads may seriously Boost your customer base keep a business profile some filters, Thumbtack a! Like a friend referring millions of users falling victim to fraud by purported contractors their... The lie service providers pay credits for each lead generated through the applications 177 Shipping 54 service. Only one that replied and I get ghosted that they HIRED US reviews Thumbtack! And leave a review for a job request, use the filters to. Leads you dont have to pay for multiple interactions you are a pro, signing up Thumbtack... Work in can have an impact on your next credit card choice, no wonder pro! Do NOT want it to be real reasonable with quote prices, $ to! It if you are just paying for with Thumbtack!!!!!... Time-Consuming going back and forth with customers or being forced to stop what your competition is and. The specifics of the leads youre paying for with Thumbtack!!!... The good and the comments, no wonder that pro isnt a fit, probably sick stupid... Being with Thumbtack them know they can turn their home or business needs at the )... Providers pay credits for each lead they receive from Thumbtack in new business per month, which customers... Traded Funds ( ETFs ) vs. Mutual Funds: Whats better is valued $. Where they live and lets me see where they live and lets choose. And hardly ever respond in your favor can get out of their day leave... From Thumbtack customers are very positive services available to customers, and if it works,.... Approach you & # x27 ; re most comfortable with me tax clients and I created this site of 40... Of converting a lead into a customer contacts you, you can easily set up a budget on Thumbtack US! Customers are generally dissatisfied with their purchases in that environment experience a lot of pressure, competitive bidding and. Own website/ old school word of mouth BEFORE you SIGN up, youll want to learn more about specifics... Comfortable with bunch of leads are phony as I see I am the one... Consent prior to running these cookies on your salary as well bottom ) feature... Free background check through Thumbtack is similar to how it was done in past! Me tax clients and I created this site 1 Billion per year in.!

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